We are seeking a detail-oriented and licensed Commercial Customer Service Representative to support and service a growing book of commercial insurance clients. This role is responsible for maintaining strong client relationships, ensuring policy accuracy, and providing prompt, knowledgeable service to meet client needs.
Salary Range: $17.50 - $25.00 per hour
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
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Active Property & Casualty (P&C) insurance license (required)
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2+ years of commercial insurance servicing experience preferred
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Strong knowledge of commercial lines coverages and policy structures
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Excellent communication and customer service skills
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High attention to detail and organizational ability
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Proficiency with agency management systems (e.g., Applied Epic, AMS360, or similar)
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Ability to prioritize tasks and manage multiple deadlines
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Service a portfolio of commercial lines accounts, including general liability, commercial auto, property, workers' compensation, and umbrella policies
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Process policy changes such as endorsements, cancellations, reinstatements, and renewals
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Review policies for accuracy and coverage gaps; recommend solutions when appropriate
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Respond to client inquiries via phone, email, and in person in a timely and professional manner
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Assist producers with new business submissions, quoting, and binding coverage
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Prepare certificates of insurance, evidence of coverage, and other documentation
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Manage renewal process, including remarketing when necessary
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Maintain accurate and up-to-date client records in the agency management system
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Ensure compliance with carrier underwriting guidelines and state regulations
Sheila R Kamps Insurance Agency Inc- Farmers Insurance is a dynamic and professional agency committed to safeguarding futures. As part of the trusted Farmers Insurance network, we deliver energetic, client-focused solutions. Join our vibrant team where dedication meets growth, and help us make a tangible difference in our community.
