Service Advisor – Marine Industry
Location: Ventura, CA
Job Type: Full-Time
Pay: $40,000 - $90,000+ per year (Base Pay + Commission)
Join a Growing Team That Loves Boating
At Boat Specialists, we don’t just sell and service boats—we help people create memories on the water.
Founded in 1976, Boat Specialists has built a reputation as one of California’s premier marine dealerships. Our team of dedicated professionals has helped drive consistent growth while maintaining a culture built on integrity, teamwork, customer service, and work-life balance.
We believe our employees are our greatest asset. If you’re looking for a career with a company that values hard work, rewards performance, and provides opportunities for growth, we’d love to meet you.
Position Overview
We are seeking a highly organized, customer-focused Service Advisor to join our team.
The Service Advisor serves as the primary point of contact between our customers and the service department. This role is responsible for guiding customers through the entire service process—from check-in and estimate preparation to communication, invoicing, and delivery.
The ideal candidate enjoys helping people, thrives in a fast-paced environment, and can effectively manage multiple repair orders while maintaining exceptional customer service.
ResponsibilitiesCustomer Service & Communication
· Greet customers and accurately identify service needs.
· Create and manage repair orders from start to finish.
· Communicate regularly with customers regarding repair status, timelines, approvals, and completion dates.
· Answer incoming calls and emails professionally and promptly.
· Ensure every customer receives an exceptional service experience.
Service Operations
· Assist the Service Manager with scheduling, workflow coordination, and technician assignments.
· Create detailed work orders with clear instructions for technicians.
· Monitor repair progress and follow up on timely completion.
· Coordinate with technicians to ensure quality repairs and customer satisfaction.
· Schedule and manage outside vendors and subcontractors as needed.
Estimates, Sales & Warranty Administration
· Prepare repair estimates and obtain customer approvals.
· Recommend additional maintenance, repairs, parts, and accessories when appropriate.
· Work with manufacturers and warranty providers to obtain repair authorizations.
· Maintain documentation required for warranty reimbursement, including photos and returned parts.
· Utilize manufacturer flat-rate guides and Standard Service Operations (SSOs) when applicable.
Delivery & Administration
· Review completed work for accuracy and quality.
· Coordinate customer pickup and delivery scheduling.
· Finalize repair orders, process invoices, and collect payments.
· Obtain customer signatures and approvals as required.
· Maintain accurate records and timely paperwork.
· Ensure repair orders properly document complaint, cause, and correction.
Additional Duties
· Assist with day-to-day service department operations.
· Support the Service Manager and team as needed.
· Perform other duties as assigned.
QualificationsRequired
· Strong customer service and communication skills.
· Excellent organizational and time-management abilities.
· Ability to multitask in a fast-paced environment.
· Professional phone, email, and in-person communication skills.
· Computer proficiency and ability to learn dealership software.
· Positive attitude and team-oriented mindset.
· Ability to manage multiple projects and deadlines simultaneously.
Preferred
· Previous Service Advisor, Service Writer, Service Coordinator, or customer service experience.
· Experience in the marine, automotive, powersports, RV, or equipment repair industries.
· Sales experience and confidence recommending products and services.
· Knowledge of boats, outboards, trailers, engines, mechanical systems, motorcycles, or automobiles.
· Passion for boating and the marine lifestyle.
What Success Looks Like
· High levels of customer satisfaction.
· Effective communication with customers and technicians.
· Accurate and organized repair orders.
· Timely completion of repairs.
· Strong service sales performance.
· Low accounts receivable and well-managed work order flow.
· High warranty reimbursement recovery.
Compensation & BenefitsCompensation
· Competitive Base Pay + Commission
· Total annual earnings potential of $40,000 - $90,000+
· Performance-based earning opportunities
· Career growth opportunities within a growing company
Benefits
· Retirement Plan with Company Match
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Long-Term Disability Coverage
· Paid Holidays
· Paid Time Off (PTO)
· Employee Discounts on Products and Services
Schedule
· Monday through Friday
· 8-Hour Shift
· Full-Time Position
Ready to Join Our Team?
If you’re motivated, customer-focused, and looking for a long-term career with a growing company, we’d love to hear from you.
When applying, please include any boating, marine, automotive, powersports, RV, or mechanical experience you may have.
Pay: $40,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
