Payroll Customer Service Guide
About Us
Welcome to MedPro Healthcare Staffing, an award-winning agency based in sunny South Florida. We specialize in connecting healthcare facilities with exceptional professionals for temporary positions nationwide, managing recruitment, payroll, and benefits for a seamless customer experience.
About the Job
The primary responsibilities of the Payroll Customer Service Guide is to be the main resource for both internal and external staff regarding payroll inquiries. This includes managing an email inbox, phone calls, and interdepartmental relationships.
What You’ll Do
- Manage all payroll inquiries and ensure requests are responded to within the appropriate MedPro time guidelines
- Assist Payroll Team as needed i.e., time entry, following up on missing time, etc.
- Conduct welcome calls and emails for new employees and provide specific explanation of their timekeeping process
- Assist in employee maintenance projects (Terminations, new hires, rate changes, and PTO payouts)
- Effectively plan all daily activities to maximize productivity. Utilize reports, dashboards and views to organize and prioritize activities.
- Perform other duties as required.
Required Qualifications
- High school Diploma or equivalent
- Minimum of 1+ year of payroll experience
- Intermediate Excel skills
- ADP and Salesforce experience preferred
- Staffing Industry experience a plus!
What We’re Looking For
- Professional level written and oral communication skills
- Excellent organization, prioritization and time management skills
- Effective analytical and problem-solving abilities
Compensation
- Starting at $23/hr + 10% Annual Bonus
- Weekly Pay
- Weekly Company-Wide Raffles based on production
Perks of the Job
- Established opportunities for Career Advancement
- Generous PTO Schedule
- Paid Federal, Floating, and Personal Holidays
- Medical, Vision, and Dental Insurance
- 401K + Matching
- FREE Personal Trainer-led Boot Camp twice weekly
- Quarterly Wellness Days, including healthy meals and chair massages
- Team Outings, including professional sporting events, picnics, and beach days!
- 4-night company-paid vacation to celebrate the holiday season and recognize the year’s accomplishments.
Awards & Recognition
- Sun Sentinel Top Workplace
- SIA, Best Staffing Firms to Work For
- SIA, Fastest Growing Staffing Firm
- SIA, Largest Staffing Firms in the U.S.
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
