Responsible for overall customer satisfaction by ensuring the complete scope of work purchased by the customer is accurately communicated, ordered and delivered in full
Serve as the liaison between the customer, sales team and equipment factories to troubleshoot and address technical issues and customer questions
Effectively communicate with the customer to determine project timelines, scheduling and required ship dates
Analyze customer and engineering requests for changes to the initial project scope of work and implement these changes into the project as required
Responsible for the accuracy of the project financials from job costing through customer invoicing
Assist the sales team with technical expertise in the selection/application of standard and/or modified products
Create professional, technical submittal documents in accordance with the project drawings, specifications and scope of work sold for submission to the customer. Monitor the submittal approval process to minimize impact to the overall project schedule
Provide prompt, accurate responses to sales inquiries regarding special applications, systems or pricing (Daikin Tools Quotations)
Interface with sales team for technical solutions, including use of Daikin energy analyzer and acoustics software as required
Coordinate with Application Engineering and Technical Response Groups efforts to provide pre- and post-sales support.
Keep current on new products by attending technical training and sales meetings
Process and execute orders in compliance with the project drawings, specifications and scope of work sold.
Manage the post-sale process from shipping, start-up request and warranty issues through project close out
May assist with estimating of projects and creating professional, high-grade sales proposals from RFP/RFI from clients for Daikin Applied
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Work visa sponsorship is not available for this position.
The typical annual base salary for this position ranges from $62,000 to $120,700 plus annual bonus in Georgia. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
