Automotive Customer Service Representative / Front Office Coordinator
Company: Cape Auto Collision Center
Location: Downtown Plymouth, MA at 115 Sandwich Street
Position Type: Full-Time, Year-Round
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (No Weekends!)
Compensation: $50,000 – $70,000 / year (Depending on experience)
About Cape Auto
Serving America’s Hometown since 1952, Cape Auto Collision Center is a family-owned, independent, and state-of-the-art vehicle repair facility. We pride ourselves on a bright, clean, family-first work environment, a stellar local reputation, and an unwavering commitment to customer service. We are experiencing rapid growth and have an immediate need for an experienced, enthusiastic professional to serve as the face and voice of our front office.
Why Join Our Team?
- Top-Tier Compensation: $50K–$70K base salary based on your automotive industry experience.
- Work-Life Balance: Strictly Monday through Friday. Enjoy your weekends!
- Robust Benefits Package:
- Health Insurance (50/50 Company Split)
- Dental & Life Insurance offered
- Short-Term & Long-Term Disability offered
- 401(k) with 3% Safe Harbor & Profit-Sharing
- Paid Vacation, Paid Sick Leave, and Paid Holidays
- Aflac supplemental insurance offered
- Employee discounts at our full-service mechanical center
- A bright, clean, and modern workspace
Position Overview
As our Front Office Coordinator, you are the critical first point of contact for our customers during what can often be a stressful time (following an accident). This is a fast-paced, high-volume role requiring a blend of elite customer hospitality, sharp organizational skills, and a solid understanding of the automotive repair workflow.
Key Responsibilities
- Customer Hospitality: Warmly greet customers, manage the check-in/check-out process for vehicle repairs, and maintain a highly professional, positive office atmosphere.
- Communication Hub: Answer a high-volume multi-line phone system, directing calls accurately, taking clear messages, and scheduling appointments.
- Workflow Coordination: Act as the liaison between customers, collision estimators, and repair technicians to provide proactive updates on vehicle status.
- Administrative Support: Utilize specialized industry software and Microsoft Office (Word/Excel) for precise data entry, digital scanning, customer invoicing, and filing.
Skills & Requirements
- Automotive Industry Experience (Preferred): A solid baseline of automotive knowledge is a must. Prior experience working in a collision center, service center, car dealership or the insurance industry is preferred.
- Software Proficiency: Strong computer literacy is necessary (Microsoft Word/Excel). Prior experience with CCC One Pathways, Mitchell, or Audatex is a significant plus, but we will train a candidate with the right automotive background.
- High-Velocity Multi-Tasking: Ability to stay calm, organized, and polite in a fast-paced, high-volume environment.
- Communication Excellence: Exceptional verbal and written communication skills with a strong attention to detail.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- MA Driver's License (Required)
Ability to Commute:
- Plymouth, MA 02360 (Required)
Work Location: In person
