We are looking for individuals who LOVE customer service and are excited to provide an exceptional experience for our guests! If you thrive in a environment where sales are driven through customer engagement and education, suggestive selling, and sharing product knowledge this might be the fit for you! Pay is $10.54 plus $12-$16 per hour in tips. This is a part-time position requiring 7-21 hours across 1-3 shifts per week. Must be availble for weekends.
FBC Mission
We make awesome chocolate -sourced with integrity, crafted with intention, and served with gratitude.
FBC Core Values
Growth Mindset – We learn, improve, and see mistakes as opportunities to grow.
Adaptability – We stay open-minded and adjust to change with a solutions-focused mindset.
Collaboration – We work together, communicate openly, and value every perspective.
Positive Intent – We give the benefit of the doubt, act with integrity, and follow through on commitments.
FBC Public Benefit
To promote sustainable food systems and raise awareness of the challenges in our supply chain
It is the responsibility of all French Broad Chocolates employees to work in the best interest of the team, community, and environment, and in support of FBC’s Mission, Values and Public Benefit
Job Purpose:
Factory Front of House team provides exceptional customer service and drives sales through customer engagement and education, suggestive selling, and sharing product knowledge. They maintain an orderly, clean, and welcoming space; and provide an outstanding experience for all guests.
Responsibilities:
- Greets and engages with guests; provides excellent customer service
- Maintains knowledge of all products (ingredients, allergens, quality standards)
- Educates, answer questions and provides recommendations
- Upsells when appropriate and informs our guests of our other locations and services
- Creates consistent beverages and plated desserts by following company recipes and guidelines
- Processes payments, returns and exchanges
- Assists with inventory, including receiving and stocking products
- Helps maintain merchandise and displays; keeps product organized and neat
- Ensures a clean and safe establishment by adhering to sanitation, hygiene, safety, and alcohol beverage control policies
- May participate in tours program at an an additional rate: guide company created tours; educate guests on company history, cocoa origins, FBC chocolate and confections making processes, provide tasting experience
Qualifications:
- Previous restaurant experience required (1+ year service experience preferred)
- Ability to perform basic math (addition and subtraction)
- Flexible and adaptable; thrives in a fast paced environment
- Ability to maintain positivity and composure during all types of situations
- Alignment with FBC mission, vision, and values
- Comfortable with Public Speaking
Benefits:
Eligibility for 401k benefits and 25% employee discount.
Opportunity to grow with an outstanding chocolate and confections company!
Working conditions:
Position may require evenings, weekends, holidays and overtime as necessary. Mixture of indoor and outdoor work in varying climatic conditions. May be subject to high noise levels. Repetitive tasks with infrequent rest periods.
Physical requirements:
Standing for for extended periods of time, reaching, bends and stoops frequently. Solo lift up to 50# on a regular basis, team lift 70+ lb occasionally with help of cart or dolly.
French Broad Chocolate is an equal opportunity employer and is committed to diversity, equity, and inclusion in our employment practices.
Pay: $10.54 - $23.00 per hour
Benefits:
Shift:
Experience:
- Restaurant: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Barista: 1 year (Preferred)
Work Location: In person
