Hotel Operations Manager
Spark by Hilton Lockport
Pay: $24.00–$27.00 per hour, based on qualifications and experience
Expected hours: Approximately 40 hours per week; hours may vary based on operational and business needs
Availability: Flexible availability is required, including evenings, weekends, and holidays
Work location: In person
Job Overview
Spark by Hilton Lockport is seeking an experienced, organized, and guest-focused Hotel Operations Manager to support the hotel’s daily operations.
The Operations Manager will work closely with the General Manager and all hotel employees to maintain efficient operations, excellent guest service, appropriate staffing, and compliance with company policies and Hilton brand standards.
The ideal candidate will be a hands-on leader who is committed to providing clean and comfortable accommodations, reliable hotel services, and friendly, helpful service throughout each guest’s stay.
Duties and Responsibilities
- Assist the General Manager with the hotel’s daily operations.
- Support and oversee the Front Desk, Housekeeping, Breakfast, Maintenance, and other operational areas.
- Coordinate with the General Manager and all employees to ensure clear communication, appropriate staffing, and smooth daily operations across all hotel departments.
- Ensure guests receive friendly, professional, and timely service.
- Respond to guest questions, concerns, and complaints and resolve issues efficiently and professionally.
- Monitor guest feedback and support initiatives to improve guest satisfaction scores.
- Help ensure compliance with Spark by Hilton brand standards, company policies, and operating procedures.
- Conduct regular inspections of guest rooms, public areas, entrances, hallways, and hotel facilities.
- Oversee the cleanliness, safety, and overall condition of the complimentary breakfast area, indoor pool, fitness center, lobby, and other guest areas.
- Assist with employee scheduling based on occupancy, business levels, and operational requirements.
- Support the recruitment, onboarding, training, coaching, and performance management of employees.
- Monitor employee attendance, punctuality, productivity, uniform standards, and compliance with workplace policies.
- Assist the General Manager with monitoring labor, purchasing, inventory, maintenance, utilities, and other operational costs while maintaining guest-service and brand standards.
- Review daily operational reports, occupancy levels, guest concerns, and departmental updates.
- Ensure the appropriate preparation, cleanliness, and presentation of the complimentary breakfast service.
- Support hotel safety, security, cleanliness, and emergency-response procedures.
- Assist with maintaining accurate operational records and completing required reports.
- Assist the General Manager with obtaining vendor quotations and reviewing, coordinating, and monitoring vendor and service contracts, including pricing, invoices, performance, and renewals.
- Perform Manager-on-Duty responsibilities as scheduled.
- Provide hands-on assistance and operational coverage during busy periods or staffing shortages.
- Assist with maintaining a welcoming environment that reflects Spark by Hilton’s focus on reliable essentials, clean and comfortable accommodations, and helpful service.
- Perform other duties as assigned by the General Manager and ownership.
Qualifications and Experience
- Previous hotel operations or hospitality experience is required.
- Previous supervisory and management experience in a hotel environment is required.
- Experience with front-office, housekeeping, breakfast, and general hotel operations is an asset.
- Familiarity with Hilton brand standards or experience working at a Hilton-branded property is an asset.
- Strong leadership, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong guest-service skills with a professional and positive attitude.
- Ability to manage multiple responsibilities in a fast-paced hotel environment.
- Ability to work independently and collaboratively with employees across different departments.
- Basic knowledge of hotel property-management systems, Microsoft Office, and operational reporting.
- Ability to stand and walk for extended periods and assist with operational duties when required.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be legally authorized to work in the United States.
What We Offer
- Competitive hourly pay of $24.00–$27.00, based on qualifications and experience.
- Opportunities for professional growth and development.
- A supportive and team-oriented working environment.
- The opportunity to work at a Spark by Hilton-branded hotel.
Pay: $24.00 - $27.00 per hour
Work Location: In person
