Help Customers Navigate Solutions with Confidence.
A&M Ventures is seeking an Account Services Associate to support customer engagement initiatives in New London, CT. This role is designed for motivated individuals who enjoy helping others, learning new skills, and building professional experience in a customer-focused environment.
As an Account Services Associate, you'll assist customers with account-related needs, provide service information, and help ensure a smooth and positive customer experience from start to finish. Every Account Services Associate contributes to overall sales success by helping customers identify services that best fit their needs.
Entry-level candidates are encouraged to apply. Training is provided.
Responsibilities of an Account Services Associate
- Develop meaningful customer relationships by understanding individual goals and helping customers maximize the value of their services.
- Conduct personalized account reviews to identify opportunities for service enhancements, upgrades, or additional solutions that align with customer needs while supporting sales objectives.
- Become a subject matter expert on available offerings and serve as a knowledgeable guide throughout the customer journey.
- Support customer retention initiatives by delivering proactive service, resolving challenges, and creating positive experiences that encourage long-term loyalty.
- Participate in ongoing Account Services Associate training, leadership workshops, and professional development programs.
- Analyze customer interactions to uncover patterns, preferences, and opportunities that contribute to stronger account performance.
- Partner with team members to execute customer engagement strategies and improve overall client satisfaction metrics.
- Contribute to team sales goals by delivering exceptional customer support as an Account Services Associate.
Qualifications We Look For in an Account Services Associate
- Strong communication and active listening skills.
- Friendly, professional, and approachable demeanor.
- Customer-focused mindset with strong attention to detail.
- Ability to adapt and learn quickly in a fast-paced environment.
- Reliable, organized, and team-oriented work ethic.
- Previous customer-facing or sales experience is a plus but not required.
- Interest in developing professionally as an Account Services Associate while strengthening communication and sales skills.
What We Offer
Successful Account Services Associates combine professionalism, customer service, and sales awareness to create positive customer experiences. Take the first step toward a rewarding career apply today!
Pay: $1,100.00 - $1,475.00 per week
Benefits:
- 401(k)
- Professional development assistance
Work Location: In person
