On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Digital & Print Solutions (D&PS) Output Management Specialist supports MetLife’s enterprise print, graphic communications, and digital storefront environments by providing system, workflow, reporting, and customer service expertise. This role serves as a key liaison between internal production teams, customers, customer service representatives, and external vendors to ensure efficient, high‑quality, and compliant delivery of print and digital output services. The position plays a critical role in training, reporting, customer consultation, transition support, and ongoing system optimization.
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Strong understanding of digital print workflows, output management, and production environments.
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Experience with Digital Storefront (DSF), ePace, or similar job submission and production systems.
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Excellent customer service, communication, and problem‑resolution skills.
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Ability to analyze data, create reports, and support audits.
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Strong organizational skills with the ability to manage multiple priorities.
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Comfortable working across technical, production, and customer‑facing environments.
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Experience with prepress, digital storefront and fulfillment workflow.
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Customer Service support.
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Print knowledge.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $54,500 - $72,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
