Company Description
We are currently seeking an experienced Technology Leadership Professional to join our team as Director of Support Services. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
Job Description
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Leading IT Projects for Clients
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Leading all Support Staff
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Managing Help Desk Services and Deliverables
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Working with End-Users and Vendors to support applications and environments
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Working with Client Stakeholders on strategy and vision
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Meeting regularly with Clients and attend Client meetings and engaging Executive Management
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Supporting Client initiatives remotely and on-premise
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Routine network maintenance in various Microsoft environments
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Maintenance of Active Directory environments including Group Policies
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Deployment of Infrastructure improvements on Client environments
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Assist in maintaining and deploying Office 365 Environments
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Assist in maintaining and deploying Client applications and environments
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Leading initiatives for researching and deploying new applications
Qualifications
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Five years or more of IT support experience is preferred
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Two years or more of IT leadership experience is preferred
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Solid experience in Support Services management roles is preferred
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Two Years of experience with Desktop Management is preferred
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Office 365 experience is preferred
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Experience with Microsoft Active Directory is preferred
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A Degree in Information Technology or Business Management is preferred
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Having a worked in a highly motivated, fast-paced, critical support role
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An excellent reputation for support to end-users and leading teams
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Excellent decision making and critical-thinking skills
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An ability to work in a fast-paced and quickly changing environment
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Excellent organizational and communication skills are required
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Ability to meet deadlines with Projects and Assignments
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Ability to learn and support new technologies and train others
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Some regional travel maybe required – all expenses paid
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Participate in an on-call rotation schedule
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Must be an energetic and highly motivated self-starter
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Must be self-motivated and have a positive attitude
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Must be detail oriented
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Must have the ability to multi-task
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Must have excellent oral and written communication skills
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Must have the ability to communicate effectively with others
Additional Information
An organization’s business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security.
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Above average performance review wage Increases
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Teams of seriously awesome people
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Seriously awesome work atmosphere
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Industry competitive salary based on education, capability, and experience.
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Comprehensive Health Insurance
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Prescription Coverage
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Dental Coverage
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Vision Coverage
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Short-Term Disability
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401K Retirement Plan
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Paid Time Off
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Paid Training and Certification Testing
Crossroads Technologies, Inc. is a leading provider of Consulting, IT Management, Outsourcing, Integration, and Hosting services to a vast cross-section of Industries throughout the United States. Crossroads has been a staple in technology services since 1996. We are a customer-centric organization with focus on building and maintaining relationships with customers and delivering the highest level of customer service to our clients.
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Be part of professional team in a laid back, relaxed, business atmosphere.
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Bring together unique skill sets that drive innovation and promote customer satisfaction.
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We are a place to call home, where you can utilize your unique skill sets in an environment where forward thinking ideas are encouraged and put into motion to positively impact relationships.
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You can settle in with an organization that has a proven track record for sound business decisions and solid business foundations since 1996.
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You can contribute to an environment that promotes personal and professional growth as well as rewards hard work and continued success
