For more than 75 years, Merrill L. Thomas, Inc. has been a trusted leader in Adirondack real estate, known for exceptional service, professionalism, and some of the region's most distinctive properties.
We're looking for an organized, proactive, and people-focused Brokerage Operations Manager to become an integral part of our team.
As our Brokerage Operations Manager, you'll serve as the operational hub of the brokerage—working closely with leadership while supporting more than 40 real estate professionals across our Lake Placid and Tupper Lake offices. You'll have the opportunity to improve processes, solve problems, keep daily operations running smoothly, and make a meaningful impact on the success of our company.
If you enjoy creating order in a fast-paced environment, supporting others, and taking ownership of your work, we'd love to meet you.
What You'll Do
As Brokerage Operations Manager, you'll help ensure every aspect of our brokerage operates efficiently and professionally. Responsibilities include:
- Oversee the day-to-day administrative and operational functions of the brokerage.
- Serve as the primary operational resource for our team of 40+ licensed real estate agents.
- Coordinate office schedules, calendars, and the brokerage floor duty schedule.
- Process accounts payable, bank deposits, and maintain accurate financial records.
- Calculate and process agent commission payments.
- Assist agents with contracts, transaction paperwork, and administrative support throughout the transaction process.
- Provide executive administrative support to brokerage leadership.
- Coordinate with the company's accountant, benefits administrator, attorneys, lenders, title companies, vendors, and cooperating brokerages.
- Maintain organized office systems, databases, electronic files, and calendars.
- Manage office inventory, equipment, and vendor relationships.
- Utilize QuickBooks, real estate software platforms, and other technology systems essential to daily operations.
- Assist with onboarding new agents and employees, special projects, and company initiatives.
- Identify opportunities to improve workflows, streamline processes, and enhance operational efficiency.
What Makes You a Great Fit
We're looking for someone who is:
- Highly organized and exceptionally detail-oriented.
- Proactive, resourceful, and able to anticipate needs before they arise.
- Comfortable managing multiple priorities in a fast-paced environment.
- A strong communicator who enjoys building positive relationships with clients, agents, and business partners.
- Professional, approachable, and customer-focused.
- Calm under pressure and confident solving problems independently.
- Trustworthy and able to maintain strict confidentiality with financial, personnel, and client information.
- Comfortable learning new technology and software platforms.
Qualifications
- Proficiency with QuickBooks is required.
- Strong computer skills and the ability to quickly learn new software and technology platforms.
- Experience in office management, operations, accounting, real estate, or a professional administrative environment is preferred.
Why You'll Love Working Here
At Merrill L. Thomas, you'll join a collaborative team that takes pride in professionalism, exceptional client service, and supporting one another. Our Brokerage Operations Manager is a trusted member of the team whose work directly contributes to the success of our brokerage every day.
This role offers the opportunity to work closely with company leadership, support some of the Adirondacks' top real estate professionals, and help shape the systems and processes that keep our business operating at its best.
If you're looking for a long-term opportunity where your organizational skills, initiative, and attention to detail will truly make a difference, we'd love to hear from you.
Compensation & Benefits
Salary:* Competitive salary starting at $55,000*, with higher compensation available based on experience and qualifications.
Benefits
- Monday–Friday schedule
- Paid holidays
- 401(k) with company matching
- Health insurance
- Paid time off
- Paid parental leave
- Flexible schedule
- Professional, collaborative work environment
- Opportunity for long-term employment within an established, locally owned company
Pay: From $55,000.00 per year
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
Work Location: In person
