Marquis Home Care
Location: Spring Valley, NY
Salary: $80,000–$100,000 annually (based on experience)
Employment Type: Full-Time
Marquis Home Care is seeking an experienced, organized, and compassionate Director of Coordination to lead and oversee all aspects of client service coordination and caregiver scheduling. This leadership role is responsible for ensuring that clients receive exceptional, uninterrupted care while maintaining regulatory compliance, operational efficiency, and high employee satisfaction.
The Director of Coordination will supervise the coordination department, optimize staffing and scheduling, collaborate with clinical leadership, and develop processes that support growth, quality, and excellent customer service.
Directly supervise and mentor the Coordination Department, including Coordinators, Scheduling Coordinators, and related administrative staff.
Recruit, onboard, train, and evaluate coordination personnel.
Establish departmental performance expectations and accountability measures.
Conduct regular team meetings, coaching sessions, and performance reviews.
Foster a positive, solution-oriented work environment.
Oversee daily scheduling operations for all clients and caregivers.
Ensure clients receive uninterrupted services with minimal missed visits.
Manage high-volume scheduling while responding to last-minute call-outs and emergencies.
Review schedules to maximize efficiency while minimizing overtime and travel.
Ensure continuity of care by matching caregivers appropriately based on client needs, skills, language, and preferences.
Monitor service authorizations and ensure scheduled hours remain compliant.
Develop and improve coordination workflows and standard operating procedures.
Monitor key operational metrics including:
Fill rates
Missed visits
Open shifts
Overtime
Caregiver utilization
Client satisfaction
Identify operational bottlenecks and implement process improvements.
Collaborate with HR, Nursing, Intake, Payroll, and Compliance departments to maintain seamless operations.
Ensure compliance with all New York State Department of Health regulations and agency policies.
Verify caregivers maintain current credentials before scheduling.
Maintain accurate scheduling and documentation within the agency software system.
Participate in audits and quality assurance reviews.
Address scheduling concerns and client service issues promptly.
Assist with conflict resolution involving caregivers or clients.
Maintain professional relationships with referral sources and community partners when appropriate.
Promote exceptional customer service throughout the coordination team.
Partner with executive leadership to develop operational goals.
Assist with agency growth initiatives and expansion into new service areas.
Analyze scheduling trends and workforce utilization to improve operational efficiency.
Recommend staffing strategies to support census growth.
Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
Minimum of 5 years of home care experience.
Minimum of 3 years in a supervisory or management role.
Strong knowledge of New York State home care regulations.
Experience managing high-volume scheduling operations.
Excellent organizational and time management skills.
Strong leadership and employee development abilities.
Excellent communication and conflict resolution skills.
Proficiency with Microsoft Office Suite.
Ability to work in a fast-paced environment while managing multiple priorities.
Experience with HHA Exchange, Sandata, AlayaCare, CareSmartz360, AxisCare, or similar home care software.
Bilingual (English/Spanish, Haitian Creole, or Yiddish) is a plus.
Experience with Medicaid Managed Care plans and MLTC operations.
Leadership
Critical Thinking
Scheduling Management
Customer Service
Regulatory Compliance
Process Improvement
Staff Development
Problem Solving
Operational Planning
Team Collaboration
Marquis Home Care offers a competitive benefits package, which may include:
Competitive salary ($80,000–$100,000)
Health, Dental, and Vision Insurance
Paid Time Off
Paid Holidays
401(k)
Professional Development Opportunities
Leadership Training
Career Growth Opportunities
At Marquis Home Care, our mission is to provide compassionate, high-quality care that allows individuals to remain safely in their homes with dignity and independence. We believe our employees are our greatest asset, and we are committed to creating a supportive, collaborative workplace where leaders can make a meaningful impact on both clients and caregivers.
If you are a motivated operations leader who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional service, we encourage you to apply.
