Hibird Hospitality Group is a dynamic property management company based in Puerto Rico, specializing in owning and managing hotels of all categories. Our management team, with six years of experience in the Puerto Rican hotel industry, has developed a deep passion for the business and is excited to officially launch Hibird Hospitality Group.
At Hibird Hospitality Group, we believe in integrity, teamwork, and a customer-centric approach. We foster a culture of continuous improvement, striving to exceed expectations and deliver memorable experiences for our guests.
We are seeking a Guest Services Agent / Host to support front‑of‑house operations across our hotels and short‑term rental properties. This role is essential to ensuring that every guest receives a warm welcome, seamless service, and an exceptional overall experience. The ideal candidate is personable, proactive, and committed to delivering hospitality at the highest level.
Responsibilities
- Warmly greet guests upon arrival and provide a professional, efficient check‑in and check‑out experience.
- Assist guests with inquiries, requests, and recommendations, ensuring prompt and courteous service.
- Manage reservations, guest profiles, and property information using company systems.
- Coordinate with housekeeping and maintenance teams to ensure rooms and units are ready for arrival.
- Address guest concerns with empathy, professionalism, and a solution‑oriented approach.
- Maintain a clean, organized, and welcoming front‑of‑house environment.
- Monitor lobby and public areas to ensure they remain presentable and guest‑ready.
- Provide clear communication regarding property amenities, policies, and local attractions.
- Support operational tasks such as luggage assistance, package handling, and guest follow‑ups.
- Uphold company standards for hospitality, safety, and guest satisfaction at all times.
We are looking for someone who:
- Enjoys interacting with people and creates a welcoming atmosphere for every guest.
- Communicates effectively with guests and team members, both in person and through written messages.
- Maintains a positive, solution‑oriented attitude, even in fast‑paced or challenging situations.
- Takes pride in keeping work areas clean, organized, and well‑presented, understanding that presentation is part of the guest experience.
- Understands that excellent service means anticipating guests’ needs, responding with empathy, professionalism, and efficiency, and striving to exceed expectations whenever possible.
Pay: $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you enjoy interacting with people?
Language:
- Spanish (Required)
- English (Required)
Work Location: In person
