Posting Note: Join our team at Arrowhead in a flexible part-time role supporting surgery from 1:00–5:00 p.m. This position is ideal for someone who thrives in a fast-paced environment and is comfortable adapting to changing needs. When surgery volume is low, you may be low censused or asked to support our Thomas location based on staffing needs. The right candidate will be dependable, flexible, and willing to travel between locations or adjust their schedule based on patient and department needs.
The Guest Services Associate assists patient families and visitors by offering detailed, tailored information for an exceptional patient experience. With their service expertise and extensive knowledge of Phoenix Children's and the Phoenix area Guest Services Associates will ensure that patient family and visitor experiences exceed their expectations. This position connects guests with appointments, services in clinical and non-clinical areas and visitation while adhering to access policies and processes and provides navigational assistance to destinations. Coordinates services for patients requiring special needs accommodations for positive clinical outcomes. Responsible for effectively organizing, assembling and arranging resources to address patient family and visitor inquiries. Professionally interfaces and collaborates with all departments and across multiple locations.
