in Director of Field Operations
Location: Florida Preferred | Travel Required | Help Build the Future of Recovery Care
At NET Recovery, we believe people deserve more choice, more dignity, and more control in their recovery journey.
We are building innovative, evidence-based treatment models that empower individuals to reclaim their lives while being treated with the respect, privacy, and compassion they deserve.
As we continue to grow, we are seeking a Director of Field Operations to help build and scale exceptional patient experiences across current and future locations.
This is not a maintenance role.
This is a builder role.
We are looking for a leader who can create structure from ambiguity, develop high-performing teams, and build scalable operational systems without losing sight of the human experience behind the work.
The Opportunity
This role combines multi-site operations, people leadership, patient experience, operational excellence, and growth readiness.
You will partner directly with executive leadership to help build the operational foundation of a rapidly growing healthcare organization while creating systems and processes that can scale with the business.
What You Will Own | Multi-Site Operations
Lead operational performance across current and future NET Recovery locations, ensuring consistency, efficiency, and readiness for growth.
Responsibilities include:
- Site operations and performance
- Workforce planning and staffing
- Hiring, onboarding, and team development
- Scheduling and capacity management
- Budget oversight and operational metrics
- SOP implementation and process improvement
Patient Experience | We believe how people are treated matters.
You will create systems and standards that ensure every patient feels:
- Respected
- Safe
- Supported
- Empowered
- Free from judgment
You balance operational excellence with a best-in-class patient experience.
Growth & Expansion
Help evaluate, launch, and operationalize future growth opportunities by developing scalable playbooks, workflows, and operating models.
You will continuously identify opportunities to improve operations, test new approaches, and transform successful pilots into repeatable systems.
Required
- Experience leading multi-site healthcare, patient-service, or operational environments
- Demonstrated success in building, scaling, or improving operational systems
- Strong leadership, coaching, and team development skills
- Experience managing budgets, operational KPIs, and performance metrics
- Ability to influence across departments and collaborate with diverse stakeholders
- Comfortable operating in a fast-paced, growth-oriented environment
Preferred
- Experience supporting organizational growth, expansion, or new site development
- Experience building operational playbooks and scalable processes
- Healthcare, wellness, or patient-service industry experience
Pay: $160,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Tell me about a time you were responsible for improving or scaling operations across multiple locations. What challenges did you face, what changes did you implement, and what were the measurable results?
- NET Recovery is building new care models and operating environments. Can you share an example of a process, program, team structure, or operational system that you built from scratch or significantly redesigned?
Work Location: In person
