Job Title:
Disaster Case Manager
Department:
Administration
Reports To:
Lead Case Manager
FLSA Status:
Non-Exempt
Pay Range:
$23.00 - $28.00 Hourly
Benefits:
Health Benefits Stipend
Application
Open:
June 22nd 2026
Application
Closes:
July 2nd 2026
Status:
Full-Time
Case Management
Grant Funded
Position Summary: Serves as the primary point of contact, assisting the Client in developing a recovery plan and in coordinating necessary services and resources to address the Client’s complex disaster recovery needs in order to re-establish normalcy.
Essential Functions
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential responsibilities listed below:
● Reaches out to clients assigned to them to schedule screening and intake
● Performs assessment and verification of disaster recovery needs
● Helps clients create a Recovery Plan that utilizes objectives and goals that are specific, measurable, achievable, realistic and time sensitive
● Monitors each clients’ recovery progress and works with clients to revise and update their plan as the recovery progresses
● Networks with other organizations to guide clients through sequence of delivery without duplication of benefits or services
● Advocates with and for clients through activities including but not limited to:
● preparing for and making case presentation on behalf of clients;
● actively participating in long-term recovery groups;
● providing support and advocacy with governmental and non-governmental agencies and organization when necessary
● Respects every client’s right to privacy, protecting each client’s confidential information
● Works in a respective, non-judgmental, and non-discriminatory manner
● Insures all necessary forms and releases are signed
● Maintains copies of all receipts in client files
● Keeps notes of all conversations with clients in their file
● Stays on top of community resources and refers clients as needed
● Completes closure with client including client satisfaction forms
Knowledge & Skills
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job:
● Strong communication and interpersonal skills to build rapport with individuals from diverse backgrounds
● Excellent organizational skills
● Excellent problem solving abilities to navigate complex situations and identify appropriate solutions
● Knowledge of disaster recovery resources and eligibility criteria at the local, state, and federal levels
● Excellent computer skills including word processing and spreadsheets
● Empathy for people in disasters
● Effective verbal and written communication to interact with clients, stakeholders, and team members
● Flexible in changing circumstances and environments
● Committed to maintaining confidentiality and upholding professional integrity.
● Ability to work with people of all ages, ethnic and religious background, denominations and cultures
● Is aware and respectful of each client’s unique cultural and spiritual environment, particularly when working within their home
Education & Experience:
● High School Diploma or equivalent required
● Minimum of 3 years of relevant experience in disaster case management
● Disaster training at the nationally accepted standard or be willing to be trained
● Or equivalent combination of education and experience
Physical Requirements and Work Conditions:
● Essential functions require sufficient physical ability to stand or sit for prolonged periods of time and operate office equipment requiring repetitive hand movement and fine motor coordination including use of a computer keyboard.
● Must have a reliable vehicle capable of traveling to remote locations in the Spokane region, including on rural gravel and dirt roads.
● The physical ability to safely navigate and move over uneven, steep, or rugged terrain in outdoor environments.
● Must be comfortable working outdoors in varying weather conditions and remote locations.
● Must have the ability to sit for extended periods while driving, working at a desk, or traveling by plane or vehicle.
● Flexibility to work longer than an eight-hour day during peak project times and adjust to variable schedules as needed.
● Must have reliable cell phone, PC or Laptop, remote internet, and ability to connect to the network via VPN connection.
● Frequently sit, stand, climb, walk, lift 25 lbs., pull/push 25 lbs., carry 25 lbs.; sufficient dexterity to grasp, reach, and stoop/crouch. Must have ability to speak, hear, and smell.
Travel Requirements:
● Must be willing and able to travel alone by vehicle for fieldwork, donor or partner meetings, and regional training.
● Willing to travel out of state by car or plane for occasional national or regional training.
● Must possess a valid driver’s license and either a valid passport or a travel-compliant license for out-of-state travel.
● Ability to maintain communication via a cell phone during travel and fieldwork.
Equipment/Tools as Applicable:
Duties of this position will require regular use of these types of machinery, equipment, and tools:
● Office equipment including copy machines, computer, and phone.
Environmental Conditions
While performing the essential responsibilities of this job, the employee may experience the following environmental conditions at the frequency indicated:
● exposed to loud noise from machinery on a consistent basis; exposed to noise consistent with a standard office environment.
● May be subject to heat, cold, wet, and/or humid weather conditions, and occasionally extreme heat and/or cold.
● Position requires working with standard office equipment – copy machine, computers, and phones.
● Typical office environment conditions; typical outdoor construction chemicals and conditions.
NOTE: Spokane Region Long Term Recovery Group retains the discretion to add to or change the duties of the position at any time.
A complete application will include an Application, Cover Letter, and Resume.
Pay: $25.54 - $30.76 per hour
Benefits:
Work Location: In person
