Role description
Location:Princeton, NJ (3 days Hybrid)
Job Summary
We are looking for a skilled Production Technical Support Engineer to provide L2L3 support for enterprise applications hosted across Windows and Linux environments The candidate will be responsible for monitoring application health troubleshooting production issues performing root cause analysis handling incidents and changes and ensuring high availability of businesscritical applications Experience in application monitoring log analysis and support of NET Core applications is highly preferred
Key Responsibilities
- Provide L2L3 production support for businesscritical applications
- Monitor application server and infrastructure health using Dynatrace Splunk and other monitoring tools
- Troubleshoot application middleware operating system and infrastructurerelated issues
- Support NET Core applications and perform detailed log analysis to identify and resolve production incidents
- Manage incident problem and change requests through Remedy and JIRA
- Perform root cause analysis RCA and implement preventive measures to avoid recurring issues
- Work closely with development infrastructure and business teams to restore services within SLA timelines
- Review application logs server logs and monitoring s to proactively identify potential issues
- Participate in release deployments production validations and postdeployment support activities
- Prepare operational documentation SOPs knowledge articles and incident reports
- Ensure adherence to ITIL processes change management procedures and operational best practices
Required Qualifications
- 5 years of experience in ProductionApplication Support environments
- Handson experience with Windows Server and LinuxUnix administration
- Strong expertise in Splunk and Dynatrace monitoring tools
- Experience supporting NET Core applications in production environments
- Strong understanding of incident problem and change management processes
- Excellent troubleshooting communication and analytical skills
- Ability to work in a 24x7 support model and handle critical production incidents
Skills
Mandatory Skills : CI/CD Orchestration, GCP DevOps, Performance Monitoring- Cloud Native (Aws Cloud Watch, Azure Cloud Monitor) - Testing, RedHat Linux Administrator, Windows Server
Good to Have Skills : Change management, CI/CD Architecture, Dynatrace, Major incident management, Monitoring & Observability, Scripting - Shell/PowerShell/Python, Splunk
Other details
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $130,000.00 to $135,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
