About Timeless Bath Solutions
Timeless Bath Solutions specializes in transforming bathrooms into safe, stylish, and comfortable spaces. We provide premium bath and shower remodels, including walk-in tubs, tub-to-shower conversions, and accessibility upgrades designed to elevate the everyday at-home experience. Our mission is to deliver exceptional results with professionalism, integrity, and customer-first care.
We are looking for motivated, friendly, and well-spoken individuals to join our team and support our growth.
Position Summary
The Call Center Customer Service & Appointment Specialist is responsible for handling inbound and outbound customer calls, delivering exceptional customer experiences, and booking high-quality appointments for our design consultants. This individual plays a key role in educating customers, understanding their needs, and scheduling appointments that support our sales and service goals.
Key Responsibilities
- Answer inbound calls and assist customers with questions about our products, services, promotions, and scheduling availability
- Make outbound calls to warm leads, follow-ups, and promotional call-backs
- Qualify customer needs and accurately gather homeowner information
- Schedule high-quality appointments for in-home consultations
- Maintain strong appointment conversion rates
- Follow established call scripts and brand communication standards
- Document detailed call notes, customer preferences, and results in CRM system
- Maintain professionalism, empathy, and efficiency on every call
- Meet or exceed KPIs including call volume, appointment set rate, and attendance
- Understand current promotions and key product offerings to communicate effectively
- Work closely with marketing and sales teams to ensure successful lead handoff
- Follow up on missed appointments, reschedules, and long-term lead nurturing
- Handle customer concerns and escalate when necessary
Qualifications
- Minimum 1–2 years call center, customer service, or sales experience preferred
- Excellent verbal communication — clear, professional, friendly
- Strong listening skills and ability to build rapport quickly
- Comfortable making outbound calls and following call scripts
- Experience scheduling appointments and handling CRM data
- Organized and detail-oriented; able to multitask
- Self-motivated with strong work ethic
- Able to meet performance targets and work in a fast-paced environment
- Basic computer and typing skills required
Success Traits
- Positive, enthusiastic, and outgoing telephone presence
- Patient and empathetic with the ability to guide conversations
- Results-driven with a focus on quality appointment booking
- Team-oriented and collaborative
- Coachable — open to feedback, training, and improvement
What We Offer
- Competitive hourly pay + performance bonuses
- Paid training
- Opportunities for growth and advancement
- Supportive team culture
- Consistent leads provided — no cold prospecting from scratch
Schedule
- Full-time
- Some evening / weekend availability may be required
Job Types: Full-time, Part-time
Pay: $18.00 - $28.00 per hour
Work Location: In person
