Overview
Who We Are
Clearview Eye & Laser Medical Center is a highly specialized medical and surgical vision correction clinic, and it is what we do best. We believe that seeing well is essential to living well. Our work spans the full spectrum of modern vision correction, from the most advanced laser procedures (LASIK, PRK, SMILE) to advanced lens-based surgeries like refractive lens exchange (RLE) and cataract surgery.
We’re a team built on warmth, expertise, and genuine connection. After the turbulence of the COVID years, we rebuilt around people who care deeply about personal touch and meaningful patient relationships. Now we’re expanding again, reaching more people who want to see the world clearly and comfortably.
If you love creating positive experiences and being the bright voice someone hears on the other end of the phone, you’ll fit right in.
About the Role:
Call Center & Patient Experience Coordinator
This role is the first voice patients hear and often the very beginning of their journey toward clearer vision. You’ll work closely with our senior call center coordinator and our front desk team, learning both sides of communication, from patient calls to check-in, while gradually building skills in CRM use and supportive marketing outreach.
This is a great fit for someone who genuinely loves people, learns quickly, and wants a long-term role with room to grow.
What You’ll Do
Daily Patient Communication
- Bring a warm, upbeat, genuinely friendly voice to inbound and outbound calls
- Confirm, book, reschedule, and update patient appointments
- Take clear messages and relay them accurately to the correct team members
- Help patients feel welcomed, understood, and confident throughout the scheduling process
Support Our Front Desk & Check-In Team
- Greet patients when needed and ensure a smooth check-in experience
- Support the reception area so it stays calm, clean, and welcoming
Marketing & Lead Follow-Up
- Learn to work within our CRM and follow structured outreach workflows
- Contact warm marketing leads and invite them to schedule consultations
- Track communication, follow-ups, and conversions with accuracy
- Share observations to improve our communication process
Growth & Learning
- Build skills in marketing within wellness, healthcare, and eyecare
- Develop toward leadership in customer and patient experience
- Grow in coordination and marketing roles over time
- Participate in team trainings to sharpen communication and patient experience skills
Who You Are
- You sound bright, friendly, and happy on the phone — naturally
- You love helping people and making stressful moments feel easier
- You communicate with clarity and kindness
- You’re organized, reliable, and comfortable multitasking
- You’re eager to learn CRM tools and patient engagement workflows
- You enjoy working with a team that supports one another and genuinely loves what they do
Bonus:
- Experience with phones, scheduling, hospitality, or customer service
- Familiarity with healthcare or wellness settings
- Bilingual (Spanish) is a plus
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
