Steve Napleton Automotive Group has been a trusted name in the automotive industry since 1931. With a commitment to hard work and exceptional customer service, the legacy continues under Steve Napleton and his family, representing nine dealerships across the Chicagoland area. We prioritize our employees' success, believing that our true product is our people.
We are seeking a Sales BDC Manager for our Schaumburg Subaru location. The BDC is the heart of the dealership—turning leads into appointments, traffic, and sales. We are an established dealership looking for a driven Sales BDC Manager to coach the team, drive performance, and keep the pipeline moving. If you thrive on goals, accountability, and winning as a team, this is your chance to make an impact.
What you'll do
Coach performance, motivate action, and manage results.
Coach
· Jump on the phones, work internet leads, make outbound calls, and set appointments with the team.
· Monitor calls, run role-play, and give real-time feedback.
· Train BDRs to turn conversations into confirmed appointments.
Motivate
· Set a competitive tone that keeps the team focused and accountable.
· Use goals, incentives, recognition, and coaching to drive performance.
· Partner with Sales Management to clear obstacles and create wins.
Manage
· Set daily, weekly, and monthly goals—and drive the plan to hit them.
· Build schedules, maintain coverage, and keep payroll on time.
· Track production, KPIs, and trends; turn data into action.
· Handle escalated calls and follow up with high-value prospects.
· Recruit, hire, train, and develop BDR talent.
· Enforce BDC processes, policies, and call quality standards.
· Represent the BDC in sales and service management meetings.
· Strengthen trust between the BDC and Sales floor.
What you bring
· 2+ years of Business Development or dealership BDC experience.
· Strong CRM skills for follow-up, reporting, and accountability; Tekion CRM is a plus.
· Confidence with Microsoft Office and reporting tools.
· Ability to analyze trends, solve problems, and make fast decisions.
· Clear communication with BDRs, managers, and leadership.
· Organization, follow-through, and confidence influencing action.
· Positive energy, accountability, and a results-first mindset.
What we offer
· Medical, dental, and vision plans
· 401(k)
· Paid time off
· Paid maternity and paternity leave
· Supplemental insurance options
· Competitive base pay plus performance bonus
Ready to take the lead?
Bring your coaching, follow-up, and leadership to a role that drives dealership results. Apply today and help build a winning BDC team.
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Ability to Commute:
- Schaumburg, IL 60195 (Required)
Work Location: In person
