Small Animal General Practice | Leadership * Team Culture * Operations
About the Role
Are you a people-focused leader who thrives on building a positive, organized, and high-performing workplace?
Our small, close-knit small animal hospital is seeking an experienced Veterinary Practice Manager to join our team and help us build an exceptional practice culture while ensuring our day-to-day operations run smoothly.
This is an ideal opportunity for someone who genuinely enjoys working with people, developing teams, solving problems, and creating structure. As Practice Manager, you will play a central role in supporting our veterinary professionals so they can focus on what they do best: providing outstanding care to our patients and their families.
Key Responsibilities
Lead, Develop & Support Our Team
Our people are at the heart of our practice. You will take an active role in creating a workplace where team members feel supported, valued, motivated, and empowered to do their best work.
- Recruit, interview, hire, and onboard veterinary technicians, assistants, and client service team members in collaboration with the practice owner.
- Foster a positive, collaborative, respectful, and communicative team culture.
- Create balanced weekly staff schedules that support excellent patient care while considering employee well-being.
- Address workplace concerns and resolve personnel conflicts fairly, promptly, and professionally.
- Conduct performance reviews and establish meaningful professional development and career goals.
- Coordinate continuing education opportunities for team members.
- Develop structured onboarding and training programs for new employees.
- Facilitate ongoing cross-training to strengthen teamwork and clinic flexibility.
- Identify opportunities to improve morale, reduce burnout, and strengthen employee retention.
Partner With the Practice Owner
You will serve as a trusted operational and leadership partner to the practice owner.
We value honest, objective feedback and expect our Practice Manager to recognize operational blind spots, raise concerns constructively, and help ensure that leadership decisions reflect the high standards we strive to maintain for our team, clients, and patients.
Keep the Practice Running Smoothly
You will oversee the administrative and operational systems that keep our hospital organized, efficient, and prepared to provide excellent patient care.
Responsibilities include:
- Optimize daily appointment schedules and coordinate front-desk workflows.
- Support smooth client and patient flow throughout the day.
- Maintain OSHA, safety, cleanliness, and applicable veterinary regulatory standards.
- Monitor and order medical supplies, pharmaceuticals, and retail inventory.
- Manage staff timecards and PTO requests.
- Coordinate employee benefit enrollment and assist with benefit-related questions in collaboration with outside vendors.
- Handle complex client concerns with professionalism, empathy, and sound judgment.
- Support the hospital’s social media presence, marketing initiatives, and community reputation.
- Oversee daily end-of-day reconciliation and payment processing.
- Serve as a liaison with our external bookkeeper or accountant.
- Identify opportunities to improve operational efficiency and the overall client and employee experience.
What We’re Looking For
We are looking for a confident, compassionate, highly organized leader who can effectively balance the needs of our people, patients, clients, and business.
Ideal Qualifications
- 2–3+ years of team leadership or human resources experience, preferably in a veterinary clinic, medical office, or similar healthcare environment.
- BS or minimum AAS degree in business management, communications, veterinary technology, or a related field.
- CVPM certification is a strong plus.
- Strong computer skills and the ability to quickly learn and confidently navigate practice-management software and technology.
- Experience with Practice Management Systems and integrated online pharmacy platforms is highly desirable.
- Exceptional emotional intelligence and active listening skills.
- Clear, direct, respectful, and professional communication.
- Strong judgment and the ability to navigate difficult conversations and personnel situations.
- A genuine passion for supporting veterinary professionals and creating a healthy, positive workplace.
- The ability to balance compassion with accountability and make thoughtful decisions in a fast-paced environment.
Why This Role Matters
This position is about much more than managing schedules and administrative tasks.
As Practice Manager, you will have a direct impact on the experience of every person who walks through our doors — our team members, our clients, and ultimately our patients.
You will have the opportunity to:
- Shape and strengthen our workplace culture.
- Develop talented veterinary professionals.
- Improve communication and teamwork.
- Create systems that make the practice more efficient and enjoyable.
- Help reduce burnout and improve employee retention.
- Support a high standard of patient and client care.
- Build a practice where both employees and patients can thrive.
Join Our Team
If you are a people-centered leader who is organized, emotionally intelligent, comfortable having difficult conversations, and excited about making a meaningful difference in a small veterinary practice, we would love to hear from you.
Join us and help build a veterinary practice wheregreat medicine and a great workplace go hand in hand.
Pay: $70,000.00 - $73,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
Education:
Experience:
- management: 2 years (Required)
Ability to Commute:
- Webster, NY 14580 (Required)
Work Location: In person
