The Big Picture
At Ingstrup Garage Doors, our Customer Service Representatives are much more than people who answer the phone. You are often the first person our customers interact with, which means you set the tone for their entire experience with our company.
Our customers call us because they need help. Sometimes they're dealing with a broken garage door and need someone today. Other times they're planning a new door or simply trying to figure out their options. Your job is to listen, understand what they need, communicate clearly, and help get them taken care of.
You'll also play an important role in keeping our technicians productive and our schedules running smoothly. This position is a great fit for someone who enjoys working with people, stays organized in a fast-paced environment, and takes pride in getting things done the right way.
What You'll Be Doing
Your primary responsibilities will include:
- Answering incoming calls and providing a great first impression of Ingstrup Garage Doors.
- Helping customers understand their options and scheduling the appropriate service.
- Responding quickly to new customer inquiries from phone calls, website requests, texts, and emails.
- Scheduling and managing customer appointments using ServiceTitan.
- Following up with customers on estimates, appointments, and completed work.
- Collecting and processing customer payments when needed.
- Keeping customers informed and making sure they know what to expect.
- Working closely with our dispatchers, technicians, and office team to keep the day running smoothly.
- Maintaining accurate customer information and following established company processes.
Who We're Looking For
We're looking for someone who genuinely enjoys helping people and can communicate confidently over the phone.
You'll probably do well here if you:
- Communicate clearly, professionally, and positively.
- Enjoy talking with customers and solving problems.
- Can stay organized while handling multiple things at once.
- Pay attention to details and follow through on what you say you'll do.
- Are comfortable using computers and learning new technology.
- Take ownership instead of waiting for someone else to solve the problem.
- Are open to coaching and feedback.
- Want to continue learning and improving.
- Enjoy being part of a team where people depend on one another.
- Like having clear expectations and being accountable for your results.
Customer service, scheduling, inside sales, call center, home service, or ServiceTitan experience is helpful, but we're more interested in finding the right person than checking every box on a résumé.
Why Ingstrup Garage Doors?
We're growing, and we want our people to grow with us.
Our goal isn't simply to fill a seat. We want to develop people who take pride in what they do, continue building their skills, and are ready for greater opportunities as our company grows.
You'll receive training, coaching, clear expectations, and feedback to help you succeed. As you develop your skills, there will be opportunities to take on additional responsibilities and grow within the company.
We believe personal growth fuels company growth, and we're building a team of people who want both.
Compensation & Schedule
Compensation: $40,000–$50,000 per year, based on experience and qualifications, plus performance-based bonus opportunities.
Starting Schedule: Monday through Friday, 8:00 AM–5:00 PM.
As Ingstrup Garage Doors continues to grow, additional schedules and opportunities may become available.
Position: Full-time
Our Core Values
How we do our jobs matters just as much as the results we produce.
Our team operates around five core values:
- Customer Satisfaction
- Collaboration
- Continuous Improvement
- Honesty & Integrity
- Accountability
If you're looking for more than just another job and want an opportunity to learn, contribute, and grow with a company that's going somewhere, we'd like to meet you.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Language:
Work Location: In person
