The responsibilities include, but are not limited to:
Scheduling
Maintain a productive daily schedule to support provider production goals and clinic revenue. Manage appointment waitlists and prioritize same-day scheduling opportunities as cancellations arise. Communicate payment policies to new patients at the time of scheduling. Maintain recall lists to ensure timely, ongoing patient care.
Patient Check-In & Check-Out
Provide a welcoming and professional experience for all patients. Assist with check-in, including updating demographic and insurance information, verifying coverage, and posting payments. Upon checkout, ensure follow-up appointments, recalls, or pending appointments are scheduled. Collect and post any outstanding payments and inform patients of future financial responsibilities.
New Patient Intake
Answer inquiries from prospective patients in a courteous and informative manner. Accurately register new patients in the axiUm system and generate/send welcome letters. Clearly explain DCG services to potential new patients.
Appointment Rescheduling & Referrals
Contact patients in a timely and professional manner to reschedule appointments due to provider unavailability. Manage and monitor referral lists by order of receipt, schedule referral appointments, and generate follow-up correspondence to referring providers.
General Phone Support
Answer incoming calls with professionalism and efficiency. Handle questions regarding patient accounts, appointment scheduling, or re-routing calls to the appropriate department. Support patients with urgent dental needs by facilitating emergency scheduling when appropriate.
Unscheduled Treatment Follow-Up
Generate and review reports in axiUm related to failed appointments, pending appointments, and recalls. Conduct follow-up outreach to patients for continued care. Use mail merge tools to streamline patient communication as needed.
Account & Financial Support
Assist patients, residents, faculty, and staff with understanding account charges and balances. Provide support in accessing account information and direct any discrepancies or corrections to the appropriate administrative areas.
Other Duties
Other duties as assigned.
