We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.
- Support inbound telephonic phone calls from members
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Provide over the phone support
- Specialize in first call resolution performance
- Effectively manage and respond to inquiries as they are sent to you by customers
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Submit requests to the proper departments to prevent recurring issues
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Ensure rapid response and resolution of escalated inquiries
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Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
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Identify problems or gaps within current processes and help devise creative solutions to them
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Track, analyze and report on improvements to current processes
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Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
- Understanding your audience and its needs
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Anticipating and preparing for the next questions your audience will ask
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Properly positioning the information you are sharing
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Understanding the impact of the information you are sharing
- Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
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Educate customers on the program as well as navigation of the website
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Capture submitted events
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Other duties as assigned
Pay $16.50/hour
Requirements
- Effective communication skills
- Strong organization skills
- Ability to manage multiple priorities
- Customer focused and responsive
- High School Diploma
Preferred
- Bachelors degree
- 1-2 years of customer service experience
Health or wellness background
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Benefits
- Medical, Dental & Vision plans
- 401(k) with company match
- Company paid Life Insurance (Basic, Voluntary & AD&D)
- Company paid Short Term & Long Term Disability
- Paid Time Off (Vacation, Sick & Public Holidays)
- 100% Paid Family Leave (Maternity/Paternity)
- Wellness Resources
