External Job Title: Restaurant Host PT - Ridotto Overview:
I. Function (Scope and Main Purpose of Job)
Greets restaurant guests with a positive, friendly attitude. Ensures guests are seated in a timely manner, and that the guest has a favorable dining experience.
II. Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
III. Specific Responsibilities and Duties
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Greeting / welcoming and seating guests.
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Assign wait staff to service guests in their sections.
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Answering phone, greeting customers, and keeping track of seat availability in restaurant.
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Assisting wait/bar staff.
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Responsible for assisting with bussing and resetting tables.
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Responsible for cleaning host area and entrance to the restaurant.
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Ensure the safety and security of employees and customers.
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Other duties as assigned.
IV. Job Requirements (skills, knowledge, and abilities)
- Must have upbeat, outgoing and positive attitude.
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Must be able to communicate in English fluently and in a professional manner.
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Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
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Must be a minimum of 18 years of age.
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Ability to read and comprehend basic instructions.
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Ability to perform assigned duties under frequent time pressure in an interruptive environment.
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Must possess good communication skills.
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Ability to work in a loud, high-energy 24-hour work environment.
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Ability to work well in a team environment.
Responsibilities:
Specific Responsibilities and Duties
-
Greeting / welcoming and seating guests.
-
Assign wait staff to service guests in their sections.
-
Answering phone, greeting customers, and keeping track of seat availability in restaurant.
-
Assisting wait/bar staff.
-
Responsible for assisting with bussing and resetting tables.
-
Responsible for cleaning host area and entrance to the restaurant.
-
Ensure the safety and security of employees and customers.
-
Other duties as assigned.
Qualifications:
Educational Requirements
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Must be at least 21 years of age.
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Education: A high school diploma or equivalent GED is required.
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Experience: Customer service experience dealing directly with customers.
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Must be able to obtain a Bossier ABO.
Physical Requirements
- Ability to stand and walk for duration of shift.
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Ability to occasionally lift up to 20 lbs.
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Ability to bend, stoop and reach, while assisting guests.
Working Conditions
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24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
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May be exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
