Duties and Responsibilities:
- Greet visitors and callers and address their concerns in a positive and professional manner with eye contact and a smile.
- Schedule appropriate appointment times for patients and physicians using the computerized scheduling system.
- Give new patients all appropriate forms to fill out and ensure forms are correctly completed.
- Request required information from patients to file, such as driver’s licenses, insurance/Medi-Cal/Medicare cards, proof of income, etc.
- Keep patients informed of appointment status as they check-in.
- Collect payments and/or co-payments for services as needed.
- Verify insurance/Medi-Cal/Medicare eligibility.
- Courteously answer patient inquiries within scope of knowledge
- In the event a patient is late to his/her appointment for over 15 minutes that would interfere with the rest of the appointment schedule, politely tell the patient that he/she must reschedule the appointment.
- Give patients reminder calls the day prior to their respected appointment.
- Prepare lab order for blood work according to their visit status (cash, insurance or medical patient)
- Record all patient check-ins on computer.
- Print out appointment schedule daily.
- Attend all monthly team/clinical meetings as scheduled.
- Handle patient conflicts in a calm and professional manner and refer patient to supervisor if unresolved.
- Perform any other duties as assigned.
- Receive and sort faxes according to the fax documents.
- Release and fax out medical records as requested.
- Balance cashier and money report at the end of the day
- Check in / check out visitors in accordance with Nhan Hoa policy.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records.
- Performs miscellaneous job-related duties as assigned.
If you are a dedicated individual who is passionate about healthcare and enjoys working in a dynamic environment, we encourage you to apply. This is an excellent opportunity to join a reputable medical facility that offers competitive compensation, comprehensive benefits, and opportunities for professional growth.
Equal Employment Opportunity Policy:
Nhan Hoa Comprehensive Health Care Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Nhan Hoa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recalls, transfers, leaves of absence, compensation and training.
Nhan Hoa Comprehensive Health Care Clinic expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Nhan Hoa’s employees to perform their job duties may result in discipline up to and including discharge.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
Experience:
- Medical receptionist: 1 year (Preferred)
Language:
License/Certification:
- BLS Certification (Preferred)
Work Location: In person
