Coordination of all aspects of the client’s move.
Timely response to client's initial request.
Travel to and from clients’ residences and all subsequent appointments related to the client's move.
Measure, assess and layout floorplans for the new living environment.
Willing to pack & unpack clients’ possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets)
Direct/assist loading, unloading & disposal of materials
Work well with a variety of moving companies and their team members.
Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
Lead, supervise and guide team members throughout the move.
Basic knowledge of computers, Portal navigation and data entry skills.
Delegate necessary tasks to ensure the efficiency of team members.
Strive for excellent client experiences on every job.
Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
Schedule all necessary services to successfully complete client moves.
Supervise multiple people and services (movers, disposal companies) simultaneously.
Timely completion of all required paperwork and documentation to client and office.
Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.
