Location: Ballers Philadelphia, 1325 North Beach Street, Philadelphia PA 19125
Reports to: Director of Operations
Employment Type: Part Time or Full Time
Ballers is the ultimate sports venue where passion for the game meets community spirit. We're a hub for all things racquet sports, golf, and turf field, featuring state-of-the-art facilities that host members and guests with a passion for pickleball, padel, squash, golf, and field sports. At Ballers, it’s not just about playing the game; it’s about living it.
Are you a Baller who is ready to be part of a dynamic team? We’re on the hunt for someone who -
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Is bursting with energy and enthusiasm.
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Has a friendly, outgoing personality that makes every guest feel like an MVP.
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Is a team player whose ready to assist in all areas of our operation.
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Thrives in a fastpaced environment and can handle the ball under pressure, ensuring every swing (or task!) is a hat trick.
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Has an unshakeable positive attitude and a professional appearance.
As the frontline “face” of Ballers, you will be essential in setting the vibe and making sure all interactions are as smooth as a perfect game plan.
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Greeting and welcoming guests, you’ll welcome everyone into the venue with a warm smile and ensure they’re assisted promptly.
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Check in players using our reservation platform, confirm all players are registered and have provided payment.
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Assist with rental equipment as needed.
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Be ready to answer questions about our facilities, events, and services, and guide our guests on where they need to go.
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Manage bookings for our courts and player spaces, helping guests schedule reservations and other services.
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Assist with dining seating and reservations.
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Serve as the goto person for internal and external communications at the front desk.
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Assist guests with purchasing items from the club's retail store, process transactions accurately using the pointofsale system, keep the retail area clean, organized, and wellstocked.
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Keep the player common areas tidy and stocked with all the necessary materials.
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Answer phone calls and respond to emails in a timely manner, perform general administrative duties, assist with special events and functions as needed.
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Work closely with all departments to assist in various tasks and ensure seamless operations.
Skills & Qualifications
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High school diploma or equivalent.
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Proven experience in a reception, front desk role or customer service position.
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Excellent communication and organizational skills.
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Proficiency in using computer software programs.
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Capable of staying calm and efficient under pressure.
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Physical stamina & professional presence: ability to remain standing, alert, and welcoming for extended periods to ensure a warm, immediate reception for every guest.
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Bonus: food & beverage experience as server, host/hostess, barista, bartender
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A competitive wage
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An exciting and fun work environment filled with passionate coworkers.
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Opportunities to engage with sports events and personalities.
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Employee discounts and perks on venue services.
Saturday - Wednesday Evening
Thursday - Sunday Evening
Saturday/Sunday Morning
