Description:
As a primary contact for the organization, the Administrative Assistant & CSR role is responsible for supporting daily business operations through various administrative and customer support functions. Duties of the Administrative Assistant and & CSR role include:
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Answer and direct incoming calls and inquiries to the appropriate staff or department.
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Greet and assist customer, visitors, vendors and other guests in a professional manner.
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Perform daily opening and closing procedures.
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Assist other departments with support functions and special projects as needed.
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Perform customer service representative duties as needed, including responding to customer questions and resolving routine inquiries.
Requirements:
A high school diploma or equivalent is required. Previous customer service experience is preferred.
Additional qualifications of the position include:
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Ability to conduct multiple tasks in a fast paced work environment while maintaining composure.
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Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
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Superior organizational skills.
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Advanced customer relationship skills.
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Strong math and analytical skills.
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Ability to collaborate with peers and management in a professional manner.
