** Korean/English bilingual skill is a top requirement for this position. If you are not qualified for this important requirement, we encourage you not to apply.
1. Position Overview
Our client in Austin is looking for a Korean/English Bilingual Physical Security Maintenance Specialist. This role primarily addresses physical security system issues for major customers (semiconductor/battery factories, research institutes, and offices) in the United States and manages customers and local partners based on a basic understanding of the system, and communicates closely with in-house experts to resolve issues.
2. Key Responsibilities
- 1st Customer Response (Tier 1 Support): Initial reception, initial troubleshooting, and classification of failures across the entire physical security system, including access control (ACS), video surveillance (VMS), and scanning equipment
- Manage Local Partners: Coordinating technician dispatch, and supervising on-site work
- Internal Engineer Communication: Accurate on-site situation reporting for escalation and technical collaboration with systems experts
- VOC Management: Providing VOC progress management reports
3. Qualifications
- Experience: Physical Security or Technical Customer Response Experience of 2+ years
- Capability: Basic knowledge of physical security systems such as access control (ACS), video surveillance (VMS), and scanning equipment
- Education: Computer engineering, computing, and network majors (preferred)
- Communication: Excellent English and Korean communication skills to coordinate local US customers/partners and communicate with internal system experts
- Language: Korean language proficiency required
4. Preferred Qualifications
- Major security platform (LenelS2 OnGuard, Genetec, Milestone, etc.) certification holders
- Blueprint decipher and basic IP network knowledge holder
5. Compensation & Benefits
- Base Salary: $70,000 – $90,000 per year (commensurate with experience)
- Bonus: $3,000 bi-annual performance bonus (paid twice per year, every 6 months)
- Health Insurance: 100% employer-covered
- 401(k): Employer matches up to 3% of annual salary after 1 year of employment
- PTO: 1 day granted per month
6. Employment Type & Working Conditions
- Employment Type: At-Will Employment, Regular Full-Time
- Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
- Primary Location: Austin Office & Taylor Office, TX
- Travel: Approximately 10% travel required; primary travel destinations include Atlanta (GA), Tennessee (TN), and California (CA)
7. Reporting Structure
- Reports to: Branch Manager
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Education:
Experience:
- relevant professional: 2 years (Required)
Language:
- read, write, and speak Korean fluently (Required)
Work Location: In person
