Are you the person everyone describes as having a contagious smile and a natural gift for making others feel instantly at ease? Do you thrive in a fast-paced environment where your organizational skills can truly shine?
We are a high-tech, multi-location private dental practice with a reputation built on over 2,000 5-star patient reviews. We are not a corporation; we are a close-knit team that operates like a family. We are seeking an exceptional Bilingual Front Desk Receptionist (English/Spanish) to become the face and voice of our Santa Ana office.
In this role, you will be the first point of contact for our patients and play a key role in creating a welcoming and positive experience from the moment they walk through our doors.
Key Responsibilities:
- Warmly greeting patients and making them feel comfortable and welcome.
- Answering multi-line phones and assisting patients with scheduling and general inquiries.
- Assisting with patient check-in/check-out and appointment confirmations.
- Verifying PPO insurance and updating patient information accurately.
- Communicating professionally with both English-speaking and Spanish-speaking patients.
- Coordinating with the clinical team to ensure smooth patient flow throughout the day.
- Maintaining a clean, organized, and professional front office environment.
The Ideal Candidate Profile:
- Bilingual in English and Spanish (Required) – Must communicate confidently and professionally with Spanish-speaking patients.
- Friendly and Professional Personality – You enjoy helping people and creating positive patient experiences.
- Strong Multitasking Skills – You can manage phones, scheduling, and front office responsibilities efficiently in a busy environment.
- Organized and Detail-Oriented – You take pride in staying organized and handling tasks accurately.
- Reliable Team Player – You work well with others and maintain a positive attitude in a fast-paced office.
- Dental Front Office Experience Preferred – Experience with PPO insurance verification and dental software such as Dentrix or Eaglesoft is a plus.
If you are an energetic, dependable, and patient-focused individual who wants to be part of a 5-star dental team, we invite you to apply.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Application Question(s):
- Is our office convenient location for you? How many minutes drive is it to our office?
- Are you looking for a full-time position? Please note that this role is full-time, Monday through Friday.
- How many years of experience do you have working as a Dental Front Desk/Receptionist?
- Please describe your level of experience with verifying PPO dental insurance, including any specific practice management software you have used.
- On a scale of 1 to 10 (where 10 is highly effective), how would you rate your ability to convert a phone call from a new, hesitant patient into a scheduled appointment?
- Do you speak Spanish?
Work Location: In person
