Job Overview
We are seeking a dynamic and proactive Technical Support Specialist to join our innovative IT team. In this role, you will be the frontline hero for resolving technical issues, ensuring seamless operation of hardware, software, and network systems across our organization. Your expertise will help empower users, maintain optimal IT infrastructure performance, and deliver exceptional customer service. If you thrive in fast-paced environments and enjoy solving complex technical challenges with enthusiasm and precision, this opportunity is perfect for you!
Duties
- Provide comprehensive technical support to end-users via help desk systems, assisting with hardware, software, and network issues promptly and professionally
- Troubleshoot and resolve hardware problems related to computers, peripherals, mobile devices, and other IT equipment
- Support Windows operating systems, including Windows Server environments, Linux systems, and operating system configurations
- Manage user accounts and permissions through Active Directory and Active Directory management tools
- Configure and support network components such as LANs (Local Area Networks), VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), TCP/IP protocols, Meraki devices, and BMC Remedy ticketing system
- Assist with computer management tasks including GPO (Group Policy Objects) implementation, device setup, and software deployment
- Diagnose network issues using analysis skills related to TCP/IP troubleshooting, LAN connectivity problems, and firewall configurations to ensure reliable connectivity
- Support IT infrastructure maintenance by troubleshooting VPN access issues, firewall settings, DNS configurations, and hardware failures
- Collaborate with team members on technical troubleshooting support for desktop support requests and equipment troubleshooting to minimize downtime
- Maintain detailed records of customer support tickets using help desk systems like BMC Remedy or similar platforms
Qualifications
- Proven experience in providing technical support within a corporate environment or help desk setting
- Strong knowledge of Microsoft Office applications and Microsoft Windows operating systems support
- Familiarity with computer networking concepts such as TCP/IP, LAN/WAN troubleshooting, DNS management, VPNs, firewalls, and Meraki networking equipment
- Experience supporting Windows Server environments and Linux operating systems is highly desirable
- Skilled in hardware support including computer hardware components and mobile device troubleshooting
- Ability to manage Active Directory accounts effectively and implement GPO policies
- Excellent communication skills with a customer-focused approach to problem-solving
- Strong analysis skills for diagnosing complex technical issues quickly and accurately
- Knowledge of IT support tools such as help desk systems (e.g., BMC Remedy) for ticket management and documentation
- Ability to work independently or collaboratively in a fast-paced environment while maintaining attention to detail
Join us as a Technical Support Specialist where your expertise will make a tangible impact! We’re committed to fostering an inclusive environment that values innovation, teamwork, and continuous learning. This paid position offers an exciting opportunity to develop your skills while supporting cutting-edge technology solutions that keep our organization running smoothly.
Pay: $24.15 - $29.09 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person
