Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.
As a senior or lead IT business systems analyst in the Digital Customer Communication organization, you’ll serve as a liaison between business and IT groups. You’ll lead and advise others in identifying and defining complex systems requirements, scope, and objectives.
In this role, you’ll capture complex business requirements while guiding others in redesigning existing processes to make them more efficient for end customers and internal customer service representatives. You’ll also initially work on a large project to convert our chat and email applications to use Salesforce Financial Services Cloud.
This is a remote position with occasional travel to an office for a meeting and/or training.
Must-have qualifications
-
Bachelor's Degree or higher in an Information Technology, business discipline or related field of study and a minimum 4 years of related work experience in requirements gathering activities or Progressive systems experience.
-
In lieu of the above, the completion of a technical training program, and a minimum of 4 years related work experience in requirements gathering activities or Progressive systems experience.
-
In lieu of the above, a minimum of 6 years related work experience in requirements gathering activities or Progressive systems experience.
Preferred skills
- Proficiency in Salesforce Financial Services Cloud (FCS), Sales or Services Cloud, coupled with awareness of Salesforce administration functions.
-
Knowledge of industry-standard tools for process mapping, documentation, and software development lifecycle management to enhance clarity and streamline business operations.
-
Experience working with business customers to redesign their existing processes.
-
Knowledge of Agile processes and methodologies and working with Azure DevOps or similar tools.
Compensation
-
$98,400 - $131,200/year
-
Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance
Benefits
-
401(k) with dollar-for-dollar company match up to 6%
-
Medical, dental & vision, including free preventative care
-
Wellness & mental health programs
-
Health care flexible spending accounts, health savings accounts, & life insurance
-
Paid time off, including volunteer time off
-
Paid & unpaid sick leave where applicable, as well as short & long-term disability
-
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/
Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role
#LI-Remote
#LI-CL1
