Burien Chevrolet is looking for a Service Manager
The Service Manager is responsible for the overall leadership, profitability, customer satisfaction, and operational performance of the Chevrolet dealership's Service Department. This role oversees service advisors, technicians, warranty administration, and support staff while ensuring exceptional customer experiences, efficient shop productivity, General Motors (GM) compliance, and achievement of departmental revenue and profitability goals.
The ideal candidate is a hands-on leader with strong automotive service experience, a commitment to customer retention, and proven success managing a high-performing dealership service operation.
Key Responsibilities:
Department Operations
- Lead and manage all aspects of the dealership's service department.
- Develop and execute strategies to achieve service sales, gross profit, and customer retention goals.
- Monitor daily workflow, technician productivity, efficiency, and shop capacity.
- Ensure all repair orders are completed accurately, efficiently, and in compliance with dealership and GM standards.
- Maintain a safe, clean, and organized work environment.
Customer Experience
- Deliver an exceptional customer experience that drives loyalty and repeat business.
- Resolve customer concerns and escalated service issues promptly and professionally.
- Monitor CSI (Customer Satisfaction Index) scores and implement improvement initiatives.
- Establish and maintain strong relationships with customers and fleet accounts.
Team Leadership
- Recruit, develop, coach, and retain top-performing service advisors, technicians, and support staff.
- Conduct regular performance reviews and establish measurable goals.
- Facilitate training and development programs, including Chevrolet and GM certification requirements.
- Foster a positive, team-oriented culture focused on accountability, performance, and customer satisfaction.
Financial Management
- Manage departmental budgets and expenses.
- Analyze key performance indicators including:
- Effective labor rate
- Labor gross profit
- Parts-to-labor ratio
- Technician productivity and proficiency
- Warranty performance
- Customer retention
- Service absorption
- Drive revenue growth through maintenance programs, menu selling, and service marketing initiatives.
Warranty & Compliance
- Ensure adherence to General Motors warranty policies and procedures.
- Maintain compliance with manufacturer standards, dealership policies, OSHA regulations, and applicable state and federal laws.
- Oversee warranty administration and minimize chargebacks.
- Support dealership readiness for GM audits and performance evaluations.
Process Improvement
- Continuously evaluate department processes for operational efficiency.
- Implement best practices to improve repair cycle time, technician utilization, and customer satisfaction.
- Leverage dealership management systems and service technology tools to optimize performance.
Compensation & Benefits
- Competitive base salary plus performance-based bonus plan
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Factory training and career development opportunities
- Employee vehicle purchase and service discounts
Job Type: Full-time
Pay: $100,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 5 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
