Program Coordinator
Who We Are:
It is Friendship Home’s vision that someday the need for our services will cease to exist, that domestic violence will not be tolerated by anyone in the community, and that all homes will be places of love, support and safety.
We envision a community that embraces any survivor or child who experiences domestic violence. As neighbors and friends, we join together in our commitment to them by taking bold action to affect change.
Friendship Home Values:
Listening: We value the hopes, dreams, fears and concerns of the survivors we serve. That means that our role is to listen…really listen as they explore their newly found freedom and discover the next steps on their journeys.
Empowerment: We support the journeys of survivors and their children. We value an environment that enables them to understand their strengths and to discover the power within. To do this we must creatively adapt our approach, programs and services to meet each individual’s unique needs.
Accountability: We believe that we are not powerless against violence and that breaking the cycle is possible.
Relationships: We support the personal connections and meaningful relationships between survivors and the people who care about them. We value the unique relationship between parent and child and embrace families in shelter with loving support.
Safety & Confidentiality: We believe that no survivor or child should live in fear of domestic violence. We respect survivors’ right to privacy and we strive to make it possible for them to pursue their aspirations without intimidation, violence, or control.
Collaboration: We value the joint efforts of a community that pools resources, talents, and ideas to help survivors of domestic violence and to change the cultural attitudes that have created it.
Agency-wide Staff Expectations:
- Willingness to learn new skills and work towards creating a community free of domestic violence.
- Willingness to share your knowledge, skills, and lived experience with others, at times in a teaching or mentoring role.
- Ability to interface with a variety of people that make up our team including: community stakeholders, funders, advocates, clients, marketing and community engagement staff, contractors, and finance staff.
- Remain curious and communicative about how your role can change or be improved to better meet the needs of the clients, organization, and community we serve.
- Cooperation and collaboration with co-workers, clients, and the community.
- Willingness to accept challenges and engage in work to solve problems.
- Do the personal work in order to effectively give and receive feedback.
- The ability to recognize the difference between a crisis and priority; hold boundaries with yourself and others around this.
- Take ownership of your personal physical, mental and emotional wellbeing.
- Continually assess for your own personal biases, seek out information and training to adjust practices.
- Engage in your own wellness goals as well as access wellness resources offered through Friendship Home as needed.
- Investment and adherence to both Friendship Home Values and Guiding Principles.
Job Posting – Program Coordinator
FLSA Status: Exempt
Wage: Starting at $50,000 annually, commensurate with experience
Summary:
To oversee the day-to-day provision of services to residents on a 24-hour basis and to provide supervision of the staff assigned to work directly with the residents. Serve as first point of contact for residents and staff for maintenance and facilities issues.
Accountability: Reports to Assistant Program Director. Supervises Children's Advocates, Advocates, Overnight Advocates, Floating Advocate, and On-Call Advocates.
Education and Skills:
A Bachelor's Degree in Human Services, social sciences or related field or related field is preferred and three years of more of successful work experience in domestic violence, emergency shelter program or related field. Supervisory experience required.
Effective oral and written communication skills, excellent interpersonal skills, and demonstrated supervisory skills. Proven ability to build and maintain relationships with a variety of people or groups. Excellent working knowledge of Microsoft Office products.
Essential Duties and Responsibilities:
1. Ensures that the shelters are adequately staffed on a 24-hour basis.
2. Ensures adequate food and supplies for the residents of all shelter units.
3. Serves as the first point of contact for residents and staff for maintenance and facilities issues. Work directly with Assistant Program Director to ensure resolution.
4. Attends and participates in scheduled team and staff meetings as a team member, facilitating these meetings in the absence of the Program Director and/or Assistant Program Director.
5. Interviews and supervises the activities of the program staff and conducts performance evaluations.
6. Oversees training of new program staff; updates training manual as needed.
7. Develops minimum service provision guidelines and monitors services to ensure that residents are being served accordingly.
8. Reviews daily activities for all shelter programs to provide on-going needs assessment.
9. Acts as a resource for the program staff to assist in meeting the individual needs of residents.
10. Monitors the interaction of residents and staff facilitation in regards to communal living issues.
11. Participates in the direct provision of services to residents.
12. Participates in planning, development and evaluation of program services.
13. Facilitates continuing education of program staff.
14. Assists in the cleaning and maintenance of the shelters.
15. Prepares, collects and maintains required reports, records and statistics.
16. Establish and maintain working relationships with individuals and organizations within the community necessary to support the program.
17. Ensures compliance with applicable employment and program policies.
18. Ensures adherence to shelter rules, policies and procedures.
19. Works with the Volunteer/Intern Coordinator for large shelter needs/projects.
20. Assists with special projects and tasks as assigned by the Assistant Program Director.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
