- Customer Service Skills: Exceptional interpersonal and communication skills to provide a warm and welcoming experience for all guests.
- Professional Appearance: Maintain a neat, professional appearance in accordance with Marriott brand standards.
- Experience: Previous experience in a front desk, hospitality, or customer service role preferred.
- Technical Skills: Proficiency with hotel property management systems (PMS), reservation software, and basic computer applications (MS Office).
- Multitasking: Ability to handle multiple tasks efficiently in a fast-paced environment.
- Problem-Solving: Strong problem-solving skills to address guest inquiries, complaints, and special requests with professionalism and tact.
- Attention to Detail: Accuracy in handling reservations, check-ins/check-outs, billing, and cash handling.
- Availability: Flexible schedule including evenings, weekends, and holidays as required.
- Team Player: Willingness to collaborate with housekeeping, maintenance, and management teams to ensure a seamless guest experience.
- Bilingual (Preferred): Fluency in English and a second language is a plus to better assist diverse guests.
- Physical Requirements: Ability to stand for extended periods and occasionally lift up to 25 lbs.
Job Types: Full-time, Part-time
Work Location: In person
