Dynamic Quest is a leading Managed Services Provider (MSP) delivering IT, cybersecurity, cloud, compliance, and managed services solutions to organizations across the United States. Our mission is to simplify IT and amplify our clients' peace of mind through exceptional service, operational excellence, and security-focused solutions.
Dynamic Quest is seeking an organized, detail-oriented, and technically capable Onboarding Specialist to support the successful onboarding of new clients and operational transitions.
This role serves as a critical link between Sales, Project Management, Service Delivery, Security Operations, and Client Success teams to ensure a smooth and consistent onboarding experience. In addition to coordinating onboarding activities, the Onboarding Specialist will actively participate in the deployment, configuration, and validation of the Dynamic Quest technology stack within client environments.
The ideal candidate thrives in a fast-paced MSP environment, enjoys coordinating multiple moving parts, and possesses a strong technical aptitude combined with exceptional organizational skills.
- Deploy and configure the Dynamic Quest technology stack in new client environments
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Coordinate onboarding activities with internal teams, field engineers, vendors, and clients
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Schedule and support site surveys, discovery activities, and onboarding meetings
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Track onboarding milestones, deliverables, and project timelines
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Validate onboarding tasks are completed accurately and on schedule
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Assist with transitioning clients from Sales and Project teams into ongoing support operations
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Perform quality checks to ensure client environments meet operational and security standards
- Maintain onboarding records, project status updates, and implementation documentation
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Monitor onboarding progress and proactively identify risks or delays
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Support process improvement initiatives and onboarding standardization efforts
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Prepare onboarding reports and operational summaries for leadership
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Coordinate communications between internal teams and clients throughout the onboarding lifecycle
- Ensure onboarding documentation is complete, accurate, and properly maintained
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Support documentation standards, procedures, and knowledge base updates
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Assist with onboarding activities involving regulated and compliance-driven environments, including:
- CMMC
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NIST 800-171
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HIPAA
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CJIS
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GCIC
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SOC 2
- Maintain strict confidentiality of client, company, and security-related information
- 2+ years of experience in onboarding, service operations, technical implementation, help desk, project coordination, or related IT roles
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Strong organizational skills and ability to manage multiple priorities simultaneously
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Excellent written and verbal communication skills
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Strong attention to detail and documentation accuracy
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Customer-focused mindset with strong interpersonal skills
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Proficiency with Microsoft 365 applications
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Ability to work independently and collaboratively in a fast-paced environment
- Experience working for a Managed Services Provider (MSP)
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Experience deploying and supporting IT tools and business applications
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Familiarity with PSA and ticketing systems such as:
- ConnectWise
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Autotask
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ServiceNow
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Jira
- Experience supporting IT operations, service delivery, or technical project teams
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Exposure to cybersecurity, compliance, or regulated environments
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Experience coordinating onboarding, implementation, or operational workflows
- Organization and planning
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Professional communication
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Attention to detail
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Problem solving and critical thinking
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Time management
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Accountability and ownership
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Team collaboration
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Client service excellence
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Adaptability and flexibility
- Competitive compensation
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Medical, dental, and vision benefits
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401(k) with company match
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Paid Time Off and company holidays
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Employee Assistance Program (EAP)
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Professional development opportunities
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Collaborative and growth-oriented culture
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Opportunity to work with leading technologies and cybersecurity-focused solutions
Join Dynamic Quest and help deliver exceptional first impressions and seamless onboarding experiences for our clients.
