As a Bilingual Customer Service Representative, you'll do more than provide excellent service—you'll help customers protect what matters most while growing your own career. In this role, you'll build relationships with new and existing customers, identify their insurance needs, and recommend coverage options that fit their lifestyle and budget.
If you enjoy talking to people, are motivated by goals, and thrive in a fast-paced environment, this is an opportunity to turn your communication skills into a rewarding career with uncapped earning potential.
What You'll Do Day to Day
- Welcome customers into the office and create a positive, professional experience from the moment they walk in.
- Build relationships with customers and identify opportunities to provide insurance products and services that meet their needs.
- Educate customers on coverage options, deductibles, and policy benefits in both English and Spanish.
- Follow up with existing customers regarding renewals, payment reminders, and cross-selling opportunities.
- Make outbound calls to prospective and existing customers, including marketing calls, cold calls, and promotional campaigns.
- Receive incoming calls from customers and insurance carriers and provide exceptional service and support.
- Process transactions such as adding drivers, updating vehicle information, adjusting coverage, and documenting account changes.
- Participate in community marketing efforts by visiting local businesses and distributing promotional materials.
- Handle cash, process payments, and make bank deposits.
- Open and close the office as needed.
- Work at any office within the assigned region.
- Obtain required licenses and certifications related to the insurance industry.
The Rewarding Parts of the JobUnlimited Growth Potential
Your success is in your hands. Strong performers have opportunities to grow into leadership, training, and management roles.
Earn More Through Performance
The more relationships you build and the more customers you help, the greater your earning potential.
Make a Difference
You help customers protect their vehicles, families, and finances while providing service in the language they are most comfortable using.
Build Valuable Sales Skills
Develop skills in sales, negotiation, relationship management, and insurance that can benefit you throughout your career.
The Challenging Parts of the Job
- Staying motivated and maintaining a positive attitude while working toward sales and service goals.
- Switching seamlessly between English and Spanish throughout the day.
- Learning insurance products, company guidelines, and compliance requirements.
What It Takes to Succeed
- A passion for helping people and building lasting customer relationships.
- Strong sales instincts with the confidence to recommend products and ask for the sale.
- Comfortable making outbound calls, prospecting, and networking in the community.
- Self-motivated with a strong desire to achieve goals and maximize earning potential.
- Excellent listening skills and attention to detail.
- Ability to multitask and navigate multiple systems at once.
- Reliability, accountability, and a willingness to learn and grow.
- Ability to work effectively in a team environment.
- Must be authorized to work in the United States.
- Must be willing to submit to a background screening.
- Must be 18 years of age or older
Preferred Qualifications
- Sales experience in retail, insurance, banking, wireless, or other customer-facing industries.
- Insurance experience preferred.
- An active insurance license is a plus, but not required—we'll help the right candidate get licensed.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- This is a full-time, onsite position, with two scheduled off days a week. Our hours are Monday - Friday 10 -7, Saturday 10- 6, Sunday 11 -5. Are you available during these hours?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English and Spanish (Required)
Work Location: In person
