Job Title: Night Auditor/Front Desk Agent
Location: Decatur Conference Center and Hotel - Decatur, Illinois
Job Type: Full-Time (Night Shift)
Schedule: 11:00 PM – 7:00 AM
About Us:
The Decatur Conference Center and Hotel is a premier destination for both business and leisure travelers, offering world-class accommodations, conference facilities, and exceptional guest service. We are seeking a Night Auditor to join our dedicated overnight team, ensuring a smooth operation and providing an outstanding guest experience during the night shift.
Job Summary:
As a Night Auditor, you will be responsible for balancing the hotel’s financial transactions, assisting guests with late check-ins/check-outs, and overseeing the security and maintenance of the property during the night. This is a key role that combines excellent customer service skills with accounting duties to ensure the hotel runs smoothly throughout the night.
Key Responsibilities:
- Greet and assist guests with check-ins, check-outs, and general inquiries
- Perform nightly audits of hotel revenues, ensuring accuracy of all charges
- Prepare end-of-day financial reports and reconcile room, restaurant, and conference center charges
- Verify credit card transactions and ensure postings are accurate
- Distribute daily reports to the appropriate departments for follow-up
- Maintain the security of the hotel and ensure a safe and welcoming environment for all guests
- Address guest concerns, resolve issues promptly, and ensure a positive guest experience
- Assist with preparing for the morning shift and preparing the property for daily operations
Qualifications:
- Previous hotel front desk or night audit experience required
- Basic knowledge of accounting and financial reconciliation
- Experience with hotel management software (e.g., Opera, Maestro, Cloudbeds) is required
- Strong attention to detail and the ability to multitask effectively
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Must be able to work overnight shifts, weekends, and holidays as needed
Benefits:
- Competitive pay
- Opportunities for growth and advancement within the hotel industry
- A positive and supportive work environment
How to Apply:
If you’re ready to be part of an exciting and dynamic team at the Decatur Conference Center and Hotel, please submit your resume and cover letter. We look forward to hearing from you!
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
