Under general direction of the Manager of Multimedia & Classroom Technologies, the incumbent assists with digital presentation technology and network-based multimedia equipment in support of instruction and special events. Provides direct support to faculty, staff, and students with presentation technology, networked computers, presentation applications, and internet access on UCR campus spaces. Supports department and university digital multimedia projects consisting of live streaming, automated capture and publish of classroom content, and videoconference and web conference support. Manages work-order and ticket system. Coordinate and supervise student assistants in support of daily operations. The Multimedia Service Coordinator is part of a team that provides Audio/Visual (A/V) services and support to the entire campus and reports directly to the team Supervisor. Serves as point of contact for all A/V service requests such as conferences and events that require A/V on campus. Works in conjunction with Multimedia Classroom Technicians in maintaining special event A/V equipment and providing location support, and student employee supervision for high profile events. Provides instructional support in all general assignment classroom spaces and service delivery for both academic and non-academic events in all campus spaces. The full salary range for the Multimedia Service Coordinator is $30.80 - $54.74 per hour. However, the pay scale for this position is up to $34.00 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. This position is classified as on-site.
degree
Bachelor's degree in related area and/or equivalent experience/training.
Required
experience
Minimum 4 - 7 years of related experience
Required
Occasional travel for university related business meetings, conferences and/or professional development.
required
Required
Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex multimedia systems. Skills to determine priorities based on knowledge of work area. Self-motivated and can work independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively and meet deadlines. Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technological solutions. Knowledge of computer, media, and networking technology. Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Required
