Job Overview
We are seeking a friendly, organized, and dependable Medical Front Desk Receptionist to join our busy Gastroenterology (GI) practice. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced healthcare environment. As the first point of contact for our patients, you will play an essential role in providing excellent customer service while ensuring efficient daily office operations.
Duties
- Greet and check in patients in a professional and courteous manner.
- Answer and direct incoming phone calls.
- Schedule and confirm office appointments and GI procedures.
- Register new patients and update demographic and insurance information.
- Verify insurance eligibility, referrals, and authorizations.
- Collect co-pays, deductibles, and outstanding patient balances.
- Check patients out and schedule follow-up appointments.
- Maintain accurate electronic medical records (EMR).
- Scan and upload patient documents into the medical record.
- Communicate effectively with physicians, nurses, and other staff.
- Ensure HIPAA compliance and maintain patient confidentiality.
- Keep the reception area organized and welcoming
Experience
- High school diploma or equivalent required.
- Minimum 1 year of medical front desk or medical receptionist experience preferred.
- Experience with EMR/EHR systems preferred.
- Knowledge of insurance verification and medical terminology is a plus.
- Strong communication, customer service, and organizational skills.
- Ability to multitask and work efficiently in a busy medical office.
- Bilingual (English/Spanish) is a plus
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
