Overview
Join the Long Construction team! We are looking for an experienced Customer Service Representative to fill our "after hours" office position. This position would be Monday through Friday 3:30-8pm to service customers who call after normal business hours. We are a roofing contractor that offers 24/hr emergency services.
Become the vital link between our company and our valued clients! In this energetic role, you will be the first point of contact, providing exceptional support and ensuring every customer interaction is positive, efficient, and professional. You would be responsible for scheduling estimates, appointments, taking some payments and other miscellaneous office duties. Some light cleaning required.
We are looking for a motivated individual who is proficient with computers, google docs, typic, excel etc. With the ability resolve inquiries promptly, and contribute to a seamless customer experience.
Responsibilities
- Greet customers warmly via multi-line phone systems and in person at the front desk, delivering outstanding customer service with professionalism and courtesy
- Manage incoming calls, direct inquiries appropriately, and provide accurate information about products or services
- Maintain organized records using productivity software such as Microsoft Office, spreadsheets, and google docs.
- Handle scheduling appointments for numerous staff members.
- Assist with office management tasks including data entry, filing, proofreading, and handling clerical responsibilities to support daily operations
- Utilize technical proficiency in computer skills to update client information, process transactions using QuickBooks, and support administrative functions
- Coordinate appointments and schedule meetings to optimize office productivity and client communication
- Support team members with personal assistant tasks when needed to ensure smooth workflow
Requirements
- Proven experience in customer service or front desk roles with excellent phone etiquette and communication skills
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, data entry, and google software
- Scheduling experience
- Familiarity with QuickBooks or similar accounting software is a plus
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Previous office management or administrative experience demonstrating organizational skills and time management capabilities
- Ability to handle multi-line phone systems efficiently while maintaining professionalism under pressure
- Attention to detail for proofreading documents and ensuring accuracy in all communications
- Personal assistant or clerical experience that highlights strong organizational skills and client communication expertise
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
