As a front desk receptionist you are the first point of contact for patients and visitors in a healthcare setting, responsible for greeting, directing, and assisting them. This role involves a mix of administrative and customer service tasks, including scheduling appointments, managing patient information, and handling communications. They also play a crucial role in maintaining a welcoming and friendly, organized reception area and ensuring smooth clinic operations.
Key Responsibilities:
- Patient Greeting and Assistance: Welcoming patients and visitors, answering inquiries, and directing them to the appropriate areas or personnel.
- Appointment Management: Scheduling, confirming, and managing patient appointments, optimizing schedules for patients, providers.
- Patient Information Management: Gathering and updating patient demographics, insurance information, ensuring accuracy and confidentiality.
- Communication: Answering phones, managing voicemails and emails, and relaying messages to clinical staff.
- Administrative Tasks: Data entry, scanning documents.
- Financial Transactions: Collecting co-pays, processing payments.
- Maintaining Reception Area: Ensuring the reception area is clean, organized, and welcoming.
- HIPAA Compliance: Adhering to HIPAA regulations and maintaining patient confidentiality.
- Insurance Verification: Verifying insurance coverage and eligibility using various electronic systems.
Required Skills:
- Communication Skills: Excellent verbal and written communication skills for interacting with patients, visitors, and staff.
- Customer Service Skills:Ability to provide friendly, efficient, and empathetic service to patients.
- Organizational Skills:Ability to manage multiple tasks, prioritize effectively, and maintain organized records.
- Technical Skills:Proficiency in using electronic health records (EHR), practice management software, and other relevant office technology.
- Problem-Solving Skills:Ability to address patient concerns, resolve issues, and adapt to changing situations.
- Multitasking:Ability to handle multiple tasks simultaneously, especially in a busy environment.
- Teamwork:Ability to work effectively as part of a team and collaborate with other staff members.
Pay: $14.00 - $17.00 per hour
Work Location: In person
