Job Title: Assistant General Manager
Location: Safari Fun Park
Reports To: General Manager
Job Type: Full-Time
Job Summary:
The Assistant General Manager (AGM) at Safari Fun Park will support the overall management of the center’s daily operations, ensuring a high level of guest satisfaction, efficient service, and smooth operation across all departments. The AGM will play a key role in overseeing staff, managing financial performance, handling guest concerns, and assisting with strategic planning and goal setting. This position requires strong leadership, problem-solving abilities, and a passion for creating memorable experiences for guests and employees alike.
Key Responsibilities:
- Operational Support & Management:
- Assist the General Manager in overseeing day-to-day operations of the FEC, ensuring that all areas (attractions, food and beverage, guest services, and entertainment) are running smoothly and efficiently.
- Supervise and coordinate staff across departments, ensuring all employees are properly trained and following standard operating procedures.
- Ensure guest satisfaction by monitoring guest experiences, addressing complaints, and implementing corrective actions as needed.
- Step in as the acting General Manager in the absence of the GM, maintaining continuity of operations.
- Staff Leadership & Development:
- Support the recruitment, onboarding, and training of staff to ensure a high level of performance and guest service.
- Provide coaching, guidance, and performance feedback to staff members, helping to develop their skills and ensure they meet company expectations.
- Monitor employee performance and assist in scheduling and ensuring appropriate staffing levels for peak times and special events.
- Foster a positive and energetic workplace culture that emphasizes teamwork, accountability, and excellence in service.
- Guest Experience & Customer Service:
- Ensure that all guest-facing areas provide a positive, fun, and memorable experience for visitors of all ages.
- Handle guest concerns, complaints, and feedback in a professional and timely manner, ensuring a resolution that meets or exceeds expectations.
- Collaborate with department heads to develop and implement strategies to enhance guest satisfaction, loyalty programs, and promotions.
- Financial & Budget Management:
- Assist the General Manager in managing the FEC’s budget, including monitoring revenue streams, controlling costs, and ensuring that financial targets are met.
- Analyze sales data, staffing schedules, and operational efficiency to identify areas for improvement and cost-saving opportunities.
- Support inventory management and ordering processes, ensuring adequate supplies while controlling waste and excess.
- Marketing, Promotions, & Events:
- Collaborate with the marketing team to support and execute promotional campaigns, seasonal events, and local community outreach programs.
- Ensure effective communication of promotions to the team to ensure they are properly implemented and marketed to guests.
- Assist in planning and coordinating events, birthday parties, corporate functions, and group bookings to maximize revenue and guest satisfaction.
- Safety, Compliance & Maintenance:
- Assist in ensuring the safety and cleanliness of the FEC by conducting regular inspections of facilities, equipment, and staff practices.
- Support compliance with health and safety regulations, including food handling, sanitation, and operational safety standards.
- Work with the maintenance team to ensure that all attractions, rides, and facilities are properly maintained, clean, and safe for guests.
- Reports & Administration:
- Maintain accurate records of daily operations, guest feedback, employee performance, and financial performance.
- Assist in preparing weekly, monthly, and quarterly reports for senior management, including updates on operations, guest satisfaction, staffing, and revenue.
- Perform administrative duties as needed, such as scheduling, payroll, and employee performance evaluations.
Qualifications:
- Experience:
- Minimum of 3-5 years of experience in a managerial or supervisory role, ideally in the entertainment, hospitality, or leisure industries.
- Proven track record of successfully managing teams, operations, and customer service in a fast-paced, high-volume environment.
- Experience in a Family Entertainment Center, theme park, or similar venue is a plus.
- Skills:
- Strong leadership and interpersonal skills, with the ability to motivate, inspire, and guide a diverse team.
- Excellent problem-solving and decision-making abilities, with the capacity to think on your feet and make quick, effective decisions.
- Strong organizational skills and the ability to manage multiple tasks, priorities, and deadlines.
- Knowledge of financial management, budgeting, and cost control, including the ability to analyze and interpret financial data.
- Proficiency with computer software such as Microsoft Office, POS systems, scheduling software, and basic business analytics tools.
- Personal Attributes:
- Passionate about delivering outstanding customer service and creating a positive, family-friendly environment.
- High-energy, enthusiastic, and adaptable, with a focus on creating fun experiences for guests and a positive work culture for employees.
- Ability to maintain composure in stressful situations and demonstrate resilience in a fast-paced environment.
- Strong communication skills, both verbal and written, with the ability to interact effectively with employees, guests, and senior management.
Physical Requirements:
- Ability to stand, walk, and move quickly around the facility during peak times.
- Ability to lift up to 25 lbs and assist with heavy lifting or moving items when necessary.
- Flexibility to work evenings, weekends, and holidays, based on the needs of the business.
Benefits:
- Competitive salary with performance-based incentives.
- Insurance allowance.
- Paid time off (PTO).
- Employee discounts on food, tickets, and entertainment.
- Career growth and development opportunities in a dynamic and fun environment.
About Safari Fun Park:
At SFP, we provide an exciting and family-friendly destination for guests of all ages. From thrilling attractions and games to delicious food and memorable events, we create an environment where fun is at the center of everything we do. Join our team and be part of a vibrant, fast-paced, and rewarding experience where every day brings new opportunities to create joy and excitement for families!
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Relocation assistance
Application Question(s):
- How would you describe your leadership or coaching approach?
- Do you have a minimum of 5 years of Full Service Food and Beverage experience.
Work Location: In person
