General Description: Handles engineering & technical product support to help support sales efforts of the outside sales staff.
Scope of Essential Responsibilities:
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Equipment selections & quotations on all JMP products as requested by JMP staff and customers, including reading and interpreting plans and specifications.
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Maintaining job quote log in system
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Provide design assistance to consulting engineers: to include follow up emails to engineers with product selections, submittals, schedules, and specification on every equipment selection request received.
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Customer Service for customers to include quotations, placing orders, tracking order status, delivery confirmation, and product troubleshooting.
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Support outside sales by assisting in requested tasks in a timely manner, to include but not limited to:
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Submittals
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Prior Approval Letters
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General correspondence with customers
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Expedite orders and credits for customers
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Assist customers with returns and the JMP RMA process
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Enter & expedite JCS jobs and factory CQM’s
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Must become proficient in company computer-based business systems and equipment quotation and selection programs.
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Assist in setting up and helping with logistical items at local seminars and training classes
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Assist customers on technical issues and system problems.
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Handle all mail and package shipments, incoming and leaving
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Coordinate all Hyfab request from local engineers to Hyfab department to make sure all required & requested information is given to the customer correctly and in a timely manner.
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Maintain all appropriate office supplies and materials: assist management with office equipment maintenance.
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Performs other duties as requested.
Work and Skill Requirements:
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Communication skills: Written and oral
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Proficient in all equipment selection software
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Proficient in all Microsoft Word & Excel
Other requirements:
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Positive Attitude
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Ability to meet deadlines
Education
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College (4 Years) Bachelors Technical Degree or Equivalent Work Experience preferred
