Job Summary
We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. Your enthusiasm and mechanical knowledge will help guide clients through the service process, ensuring their experience is smooth, transparent, and satisfying. You will coordinate with technicians to deliver high-quality automotive diagnostics, repairs, and maintenance services, all while promoting additional service opportunities to enhance customer satisfaction and dealership revenue. This position offers an exciting opportunity to combine your passion for cars with exceptional customer service skills in a fast-paced environment.
Responsibilities
- Greet customers warmly upon arrival and listen carefully to understand their vehicle concerns and service needs.
- Explain recommended repairs and maintenance procedures clearly, providing detailed estimates and timelines.
- Coordinate with technicians to prioritize work orders, ensuring timely completion of services such as oil changes, brake repairs, tire services, alignments, suspension work, and transmission repairs.
- Upsell additional services by identifying customer needs for services like auto diagnostics, wheel alignments, shocks & struts replacements, diesel engine repairs, or auto body repairs.
- Manage service writing duties accurately by documenting vehicle issues, repair plans, parts used, and labor performed in the dealership’s system.
- Handle cash transactions and process payments efficiently while maintaining accurate cash handling procedures.
- Maintain strong knowledge of automotive repair processes including air brake systems, automotive diagnostics, mechanical repairs, and auto estimating to provide expert guidance.
- Foster excellent customer relationships through proactive communication about vehicle status updates and service recommendations.
- Ensure compliance with safety standards and dealership policies throughout all interactions.
Experience
- Previous dealership experience is highly preferred; familiarity with auto service management is a strong asset.
- Proven success in upselling automotive services while maintaining integrity and customer trust.
- Hands-on mechanic experience or background in automotive diagnostics enhances your ability to communicate technical information effectively.
- Knowledge of automotive repair specialties such as transmissions, oil changes, brake repair, alignment, suspension work, tire service, shocks & struts replacement, diesel engine repair, or auto body repair is advantageous.
- Experience with auto estimating software and service writing systems is desirable.
- Strong customer service skills with the ability to explain complex technical issues clearly to clients.
- Ability to handle cash transactions accurately while providing excellent service during busy periods. Join us as a Service Advisor if you’re passionate about cars and dedicated to delivering exceptional customer experiences! Your mechanical expertise combined with your enthusiasm for automotive care will help drive our success while providing rewarding growth opportunities in a vibrant team environment.
Pay: From $12.00 per hour
Benefits:
Work Location: In person
