About The Revere Group: The Revere Group is a collaborative and team-oriented organization committed to delivering high
quality work while fostering a supportive and respectful workplace. We value strong communication, accountability, and
shared commitment to excellence. We are committed to building a diverse and inclusive team. We encourage applicants of all
backgrounds, experiences, and perspectives to apply. We believe diversity strengthens our organization and helps us better
serve our customers and community.
Position Summary: Provide exceptional customer service to internal and external customers via phone, internet, and in person. This position is onsite Monday-Friday with a schedule of either 7:00 AM-4:00 PM or 7:30 AM-4:30 PM. The pay range for this position is $28.00-$32.00 per hour.
Key Tasks and Responsibilities:
- Attain basic proficiency of product line to provide stock product information and pricing
- Answer customer inquiries regarding accounts, stock products, services and company policies
- Place orders from our clients
- Possess basic proficiency in shipping methods and processes
- Suggest packaging solutions and price-break levels
- Act as a liaison between the customer and various departments
- Respond to e-mail, voicemail and internet requests in a timely manner
- Prepare customer correspondence and required reports
- Maintain and update customer records
Specific Responsibilities:
- Take phone calls, receive e-mails and faxed orders and requests for information.
- Suggest packaging solutions and communicate price breaks
- Provide customer feedback to management as appropriate
- Act as back-up to pull samples and restock the showroom
- Attend trade shows as necessary
Qualifications, Skills, Abilities:
- High school diploma or GED equivalent
- Ability to read and interpret written information
- Exceptional listening skills
- Ability to multitask effectively
- Professional demeanor and phone etiquette
- Balance team and individual responsibilities, exhibit objectivity and openness to others' views
- Contribute to building a positive team spirit
- Follow instructions, respond to management direction, take responsibility for own actions
- Knowledge of Microsoft Suite
Physical Demands/Working Environment:
- While performing the responsibility of the job, the employee is required to sit for long periods, talk and hear.
- This person is frequently required to walk, reach with hands and arms and use hands and fingers
- Vision abilities include close, color and peripheral vision and the ability to adjust focus
- Ability to lift up to 10 pounds on a regular basis
- The noise level is typical for an open-space office
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job; however, it is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience:
- Customer Service: 1 year (Preferred)
Ability to Commute:
- Seattle, WA 98108 (Required)
Work Location: In person
