At Seat Concepts Inc., we are the industry’s premier manufacturer of high-performance aftermarket seats and accessories for dual-sport, adventure, and street motorcycles. Our products are proudly designed, engineered, and built in the USA by genuine powersports enthusiasts who ride and race what we sell. We are a fast-growing, American-crafted brand known for quality, innovation, and real-world performance.
We are seeking a highly motivated and experienced Customer Experience Specialist to join our growing team. The ideal candidate is a customer-focused professional who excels in a fast-paced environment, values relationship-building, and takes pride in delivering outstanding service. This individual will serve as a key point of contact for customers and dealer partners, providing solutions, resolving complex issues, and ensuring every interaction reflects the high standards of the Seat Concepts brand.
In this position, you will serve as a key point of contact for customers within the powersports market, providing expert product guidance, resolving issues efficiently, and helping maintain the high standards our brand is known for.
Key Responsibilities
- Deliver exceptional customer support through email, phone, chat, and other communication channels.
- Provide accurate and knowledgeable guidance regarding products, fitment, applications, services, and company policies.
- Build strong relationships with customers, dealers, and business partners by offering personalized solutions and outstanding service.
- Process orders, warranty claims, exchanges, dealer applications, and other customer requests with a high degree of accuracy and attention to detail.
- Resolve customer concerns professionally while maintaining a calm, positive, and solution-oriented approach
- Maintain detailed and organized records of customer interactions, transactions, and follow-up activities within company systems.
- Collaborate closely with sales, logistics, production, and internal support teams to ensure a seamless customer experience.
- Identify opportunities to improve customer satisfaction, streamline processes, and enhance overall service efficiency.
- Possibly represent the company at trade shows, events, dealer meetings, and industry functions if needed.
Qualifications & Experience
- 3+ years of customer service, account management, or inside sales experience preferred
- Someone with excellent customer service and relationship-building skills or who is excited about motorcycles can learn the product side. A powersports enthusiast without strong customer service skills is much harder to develop into this role.
- Excellent written and verbal communication skills with a professional and polished demeanor
- Strong ability to multitask, prioritize, and manage customer relationships in a fast-paced environment
- Proven problem-solving skills with the ability to de-escalate and resolve customer concerns effectively
- High attention to detail and strong organizational skills
- Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Comfortable learning and navigating CRM, ERP, and order management systems
- Team-oriented mindset with a willingness to support multiple departments when needed
- Self-motivated, dependable, and capable of working independently
What We Offer
- Full-time, hourly position with a competitive DOE pay rate.
- Schedule: 6:00 AM – 4:30 PM, Monday – Thursday (4-day work week).
- Comprehensive benefits package: Medical, vision, and dental insurance.
- 401(k) with company match.
- Generous PTO and paid holidays.
- Bi-weekly pay (every other Friday).
- Opportunity to work with a passionate, growing American manufacturing company and directly impact its trajectory in the powersports market.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
