We are seeking a detail-oriented and customer-focused Loan Servicing Representative to join our team at the Palmyra facility. This full-time position offers a consistent Monday-Friday, 40 hour per week work schedule, providing key support for loan operations and customer service.
THIS POSITION REQUIRES WORKING IN PERSON - NOT REMOTE.
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Operate and reconcile a cash drawer.
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Process loan payments, line of credit advances, deposits, withdrawals, and cash checks.
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Handle funding tickets for new and renewed loans.
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Take and respond to loan servicing phone calls and emails.
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Provide backup support for processing daily reports (Premier Notices, Right to Cure Notices, Activity Posted, Payoffs).
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Handle RMS letters (Mortgage Past Due).
- Process payoff requests.
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Process vehicle lien releases.
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Maintain address changes.
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Order coupon books and assist loan servicing and production staff as needed.
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Support loan officers with administrative tasks.
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Assist with opening and processing insurance mail, sending escrow insurance documentation to the appropriate personnel.
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Assist with tracking insurance correspondence, barcode and scan documents, and communicate with insurance companies when necessary.
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Excellent customer service and communication skills.
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High school diploma or equivalent.
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Previous loan department experience preferred.
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Strong attention to detail and organizational skills.
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Working knowledge of banking laws, regulations, and internal policies.
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Proficiency in Microsoft Word, Excel, and web-based applications (data entry, email, etc.).
If you're an organized, detail-oriented professional with a passion for customer service and financial operations, we'd love to hear from you!
