JOB SUMMARY
The Shelter Advocate will provide services under the supervision and direction of the Director of Residential.
The Shelter Advocate will incorporate Housing First Models as the primary modality in the home, to assess and match the client’s needs. The Client Advocate is expected to participate and coordinate within a team setting including but not limited to the Shelter Coordinator, the Child Advocate, and Residential Counselor.
The Shelter Advocate also works hand in hand with Housing Advocate to ensure the successful identification and retention of permanent housing, consisting of advocacy for domestic violence/sexual assault survivors with landlords. Knowledge of survivor rights would be an optimal skill in this role. Knowledge of subsidy programs is preferred.
EDUCATION REQUIREMENTS & ADDITIONAL QUALIFICATIONS
- BA/BSW or commensurate experience.
- Bilingual (Spanish-English) required.
- Must demonstrate cultural competency through either experience or education.
- Must have some knowledge and understanding of domestic violence and trauma.
ADDITIONAL REQUIREMENTS
- Excellent verbal, written, and public speaking skills.
Knowledge of computer programs including but not limited to Microsoft Office Suite (Word, Excel, Power Point, Outlook).
- Valid Driver’s License and reliable transportation.
- Ability to work with diverse communities.
- A highly motivated self-starter.
- Must be flexible for some evening and weekend shifts.
ESSENTIAL JOB DUTIES
- Answer and help with the 24-hour domestic violence hotline.
- Refers clients to YWCA internal programs providing counseling, workforce development, children’s services, legal services, and other needed services, as well as appropriate community resources for services not covered by YWCA Union County.
- Maintain a caseload of clients.
- Refer and link clients to appropriate services in the community that promote greater self-sufficiency. Monitor the client’s follow-through with these services.
- Perform client intake and needs assessment including completion of all required paperwork for residents.
- Conduct initial pre-screen of clients to determine the need for support in all domains of client's life to deliver affirming, inclusive, and survivor-centered case management services as well as an in-stabilization housing plan.
- Develop a comprehensive care plan jointly with the residents that includes short- and long- term goals focused on attaining, maintaining, and achieving positive psychosocial outcomes.
- At least twice weekly, evaluate and update the client care plan based upon changes to factors detailed in reassessment.
- Develop and maintain individual housing plans upon resident’s entry into The Residential Program and over the course of their residency through to discharge.
- Implement resident case plans in coordination with the Residential Team.
- Evaluate effectiveness of services based upon client outcomes in the scope of work.
- Coordinate clients’ participation in community events as needed.
- Responsible for cleaning client’s room and preparing for new clients.
- Attending staff meetings, conferences and training as directed.
- Representing agency as required at community events, health fairs, etc.
- Conduct outside presentations as required.
- Responsible for modeling healthy boundaries, respectful behavior, and open communication
- Provide Director of Residential Services and Shelter Coordinator with information on potential problems and assist in the development of solutions and/or innovative approaches to problems.
- Other duties as assigned by Director of Residential and Shelter Coordinator.
Desired Skills, Knowledge, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to always project a professional demeanor.
- Possess strong interpersonal skills.
- Ability to work independently and as part of a team. Exercises mature judgment
- Proficient knowledge in processing confidential information
- Ability to effectively coordinate multiple projects/tasks.
- Good problem solving and conflict resolution skills.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
While performing the job, this position typically involves sitting, standing, climbing stairs, walking, carrying (25lbs), lifting (25lbs), bending, stooping, and reaching. This position also requires operating a computer keyboard, firm/strong grasping, and repetitive hand control. The position also requires the ability to complete forms in personal writing, make and receive telephone calls, and operate office machines (copier, fax, and printer). This position is also subjected to outside environmental conditions.
PERSONAL TRAITS
- A person of unquestioned honesty and integrity; values transparency.
- A person who values substance in their work.
- Self-assured, yet self-effacing in support of an effective team.
- Willing to provide extra effort whenever necessary to accomplish goals.
- Well-developed political skills and personal diplomacy.
- Self-directed and goal-oriented, while remaining flexible as needed.
- An individual with a passion for serving the public good.
- Spark, imagination, and creativity
NOTE: This job description is a broad outline of the responsibilities and duties of the Part-Time Shelter Advocate and will be amended as needed to meet the program priorities of the YWCA Union County and their ensuring work requirements. This job description should not be construed as a contract.
The Mission of the YWCA-USA
The YWCA is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.
YWCA Eastern Union County Core Values
Commitment to the mission and working together for the well-being of the community
Integrity in relationships, practices, and decisions.
Respect for each one’s roles, diversity, and viewpoints.
Compassion in understanding, attitude, and action.
Empowerment to create positive choices, recognize potential, and reach goals.
Excellence in practice and expectation.
